topic Re: IDSA Support case number 04788744 in Graphics

IDSA Support case number 04788744

CStew2 — Mon, 21 Sep 2020 22:09:13 GMT

@Alberto_Sykes

Jose V has requested two extra files, and I have located both and put them into .zip files

I am attaching the DSA Uninstaller.log file in a zip file.

Unfortunately, I cannot attach the DSA.zip file as it too big.

I am in a pickle as Jose V needs that too.

Gmail will not send it.

My Outlook/Hotmail emails with attachments are not reaching him either.

I therefore cannot get the DSA file to him.

Any solutions gratefully received.

Either from @Alberto_Sykes or @AlHill

Many thanks.

Re: IDSA Support case number 04788744

Alberto_Sykes — Tue, 22 Sep 2020 18:22:19 GMT

CStew2, Thank you for posting in the Intel® Communities Support.

I already sent the file to Jose V.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: IDSA Support case number 04788744

CStew2 — Tue, 22 Sep 2020 21:40:50 GMT

@Alberto_Sykes

Thanks, I was able to chat with an agent called Julie Ann

By using Google Drive, and choosing the ' Public' option, I was able to share the link to folder there which had both .zip files.

Jose V should have everything he needs now.

I had to stay up to 01.45 hrs. UK time, 😪

Job done

Re:IDSA Support case number 04788744

Alberto_Sykes — Wed, 23 Sep 2020 17:19:11 GMT

CStew2, Thank you very much for letting us know those updates.

We apologize for any inconvenience, we are glad to hear that you were able to provide the information to Jose V for him to be able to further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel