topic Re:Intel DSA disable graphic card detection in Graphics

Intel DSA disable graphic card detection

Crishna — Sat, 26 Sep 2020 14:01:21 GMT

Hi guys, i am having an issue here, i used to have the onboard intel graphic card enabled, and then i bought an external graphic card and disabled the onboard intel graphic card. but the intel DSA still want to install the graphics drivers update and fail all the time. is there a way to remove that detection ?

i did uninstalled the intel dsa, and the improvment program, then deleted the program data intel dsa folder... and reinstalled the dsa software and the grapgic card driver detection is still happeneing. this is anoying !

best regards, Frank

Re: Intel DSA disable graphic card detection

n_scott_pearson — Sun, 27 Sep 2020 00:44:06 GMT

You went into BIOS Setup and disabled the internal graphics engine (or put it back to Auto so it would disable itself)? Have you uninstalled the Intel HD Graphics driver package from the system? You should do so, reboot and then check what IDSA does.

...S

Re: Intel DSA disable graphic card detection

Crishna — Mon, 28 Sep 2020 02:12:12 GMT

yes, i did that, disabled bios card, forced the peg interface, removed intel graphic drivers from windows.

Re: Intel DSA disable graphic card detection

n_scott_pearson — Mon, 28 Sep 2020 08:23:39 GMT

Go into Task manager and stop (end task) DSAService, DSAUpdateService and Intel Driver & Support Assistant Tray. Then, in file manager, browse to C:\ProgramData\Intel\DSA and create a ZIP file containing all of the files in the Logs folder.

Include this ZIP file in a response message (drag it to the spot below the edit window where it says Drag and Drop here or browse files to attach). I will forward it to the development team for IDSA and they can ascertain from it why it keeps pushing the update.

...S

Re: Intel DSA disable graphic card detection

Crishna — Tue, 29 Sep 2020 00:20:11 GMT

interesting, as now i can read a little bit... here is a snippet of Devices.xml i think that the device id is still in the registry of windows, i might now just search for its device id in windows registry and remove it. i will do this and keep you posted.

<Name>Intel® UHD Graphics 630</Name><Description>Intel(R) UHD Graphics 630</Description><Manufacturer>Intel Corporation</Manufacturer><Type>0</Type><IsPresent>False</IsPresent><HardwareIds><HardwareId>PCI\VEN_8086&DEV_3E98&SUBSYS_86941043&REV_02</HardwareId><HardwareId>PCI\VEN_8086&DEV_3E98&SUBSYS_86941043</HardwareId><HardwareId>PCI\VEN_8086&DEV_3E98&CC_030000</HardwareId><HardwareId>PCI\VEN_8086&DEV_3E98&CC_0300</HardwareId></HardwareIds><CompatibleIds><CompatibleId>PCI\VEN_8086&DEV_3E98&REV_02</CompatibleId><CompatibleId>PCI\VEN_8086&DEV_3E98</CompatibleId><CompatibleId>PCI\VEN_8086&CC_030000</CompatibleId><CompatibleId>PCI\VEN_8086&CC_0300</CompatibleId><CompatibleId>PCI\VEN_8086</CompatibleId><CompatibleId>PCI\CC_030000</CompatibleId><CompatibleId>PCI\CC_0300</CompatibleId></CompatibleIds><Drivers><Driver><IsOemCustomized>Unknown</IsOemCustomized><InfFile>C:\WINDOWS\INF\display.inf</InfFile><Description>Microsoft Basic Display Adapter</Description><ReleaseDate>06/21/2006</ReleaseDate><Version>10.0.19041.1</Version><Manufacturer>Microsoft</Manufacturer><IsInstalled>False</IsInstalled></Driver><Driver><IsOemCustomized>False</IsOemCustomized><InfFile>C:\WINDOWS\INF\oem105.inf</InfFile><Description>Intel(R) UHD Graphics 630</Description><ReleaseDate>06/05/2020</ReleaseDate><Version>27.20.100.7990</Version><Manufacturer>Intel Corporation</Manufacturer>

Re: Intel DSA disable graphic card detection

Crishna — Tue, 29 Sep 2020 00:26:30 GMT

i found one entry under

which is

but in my device manager, i do not see it

so i need to find a way, a clean way, to delete that video card from my PCI device registry without impacting anything else. i will try to remove just this parts from the registry and reboot.

Re: Intel DSA disable graphic card detection

Crishna — Tue, 29 Sep 2020 00:40:35 GMT

thank you! by deleting this entry and rebooting, i went into BIOS as well, to doublecheck. i changed AUTO to PCIE, then DSA was fine. case resolved. thank you

Re: Intel DSA disable graphic card detection

Crishna — Tue, 29 Sep 2020 00:41:27 GMT

your pointing to the log files showed me what i could find to fix it. thank you!

Re:Intel DSA disable graphic card detection

AndrewG_Intel — Tue, 29 Sep 2020 20:55:36 GMT

Hello Crishna

Thank you for posting on the Intel® communities.

We are glad to know that the information provided by the community was helpful and you found a solution. If you need any additional information, please submit a new question as this thread will no longer be monitored since it has been marked as "Solved".

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel DSA disable graphic card detection

almazeyd — Thu, 14 Jan 2021 23:31:26 GMT

Oh My God, Finally, thank you very much.