topic Intel hd 620 issues after updating to the last driver in Graphics

Intel hd 620 issues after updating to the last driver

Antoniovt — Fri, 23 Oct 2020 23:12:41 GMT

Hello, i had the intel hd 620 27.20.100.7990 driver version and it worked so perfectly but i decided to update it to the 27.20.100.8853 and now i have issues and i just want to go back to that specific version, but i cant because for some strange reason when i undo the update on windows i go back to the 27.20.100.8783 and i still having those issues, ive tried to look for the version that worked well but i cant find it, it would be nice if someone could provide me with that specific version please.

Re: Intel hd 620 issues after updating to the last driver

TacitusBadwings — Sat, 24 Oct 2020 03:55:19 GMT

im kinda posting what worked for me in threads related... so i hope its allowed and recieved well...

but after the lastest 620 update i lost HDMI projection, and i found drivers for hours, and in short... i found my fix under "optional updates" under the Update & Security tab in settings...

i downloaded them all ( about 10 from various manufacturers, Firmware upgrade, and SEVERAL from INTEL.)

restored my HDMI projection after a restart.

Re:Intel hd 620 issues after updating to the last driver

AndrewG_Intel — Mon, 26 Oct 2020 20:11:48 GMT

Hello @Antoniovt

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. If yes, could you please provide the following details?

1- Please elaborate more regarding the "issues" you are experiencing with the latest driver versions:

2- Run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system:

Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel hd 620 issues after updating to the last driver

AndrewG_Intel — Thu, 29 Oct 2020 22:34:16 GMT

Hello @Antoniovt

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician