topic Re:graphics driver update failure in Graphics

graphics driver update failure

perttiollila — Mon, 26 Oct 2020 18:35:04 GMT

Alla perustiedot laiteestani.

Jo useita kertoja Intel yrittää asennuttaa grafiikka-ajurin päivityksen sen kuitenkaan onnistumatta.

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

Intel(R) HD Graphics 520

Raportin päivämäärä: maanantai 26. lokakuuta 2020
Raportin aika [tt:mm:ss]: 19.44.38
Ohjaimen versio: 27.20.100.8873
Käyttöjärjestelmä: Windows* 10 Pro (10.0.18362)
Fyysinen muisti: 8088 MB
Toimittajatunnus: 8086
Laitetunnus: 1916
Laiteversio: 07
Näyttö-BIOS: 1036.0
Nykyinen tarkkuus: 1366 x 768

Prosessori: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Prosessorin nopeus: 2400 MHz
Käytössä oleva prosessorigrafiikka: Intel(R) HD Graphics 520
Shader-versio: 5.1
OpenGL*-versio: 4.6
OpenCL*-versio: 2.1
Vulkan*-versio: 1.2.154
CUI Appx-versio: 3.3.0.0

* Microsoft DirectX* *
Runtime-versio: 12.0
Laitteiston tukema versio: 12.0

* Grafiikkakiihdyttimeen liitetyt laitteet *

Aktiiviset näytöt: 1

* Sisäänrakennettu näyttö *

Näyttötyyppi: Digitaalinen
DDC2-protokolla: Tuetaan
Gamma: 2,2
Liittimen tyyppi: Sisäinen DisplayPort
Laitetyyppi: Sisäänrakennettu näyttö

Kuvan enimmäiskoko
Vaakakoko: 11,42 tuumaa
Pystykoko: 6,3 tuumaa

Tuetut tilat
1366 x 768 (60p Hz)
1366 x 768 (40p Hz)

Raaka EDID:
00 FF FF FF FF FF FF 00 06 AF 2C 16 00 00 00 00
00 19 01 04 95 1D 10 78 02 BB F5 94 55 54 90 27
23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 CE 1D 56 E2 50 00 1E 30 26 16
36 00 25 A4 10 00 00 18 DF 13 56 E2 50 00 1E 30
26 16 36 00 25 A4 10 00 00 18 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 10 48 FF 0F 3C 6E 0D 0D 12 6E 20 20 20 00 DF

* Muut nimet ja tuotenimet ovat omistajiensa omaisuutta.

Re:graphics driver update failure

Sebastian_M_Intel — Tue, 27 Oct 2020 16:25:55 GMT

Hello perttiollila,

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. Do you have problems installing the graphics or the Wi-Fi driver?

3. In case it is for graphics, what driver version are you trying to install?

4. What is the error message that you see when you try to install the driver? Please remember that may not be able to translate screenshots.

Regards,

Sebastian M

Intel Customer Support Technician

Re:graphics driver update failure

Sebastian_M_Intel — Fri, 30 Oct 2020 16:32:54 GMT

Hello perttiollila,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:graphics driver update failure

Sebastian_M_Intel — Wed, 04 Nov 2020 17:42:13 GMT

Hello perttiollila,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician