topic Re:문의 in Graphics

문의

setaire7 — Fri, 23 Oct 2020 16:19:31 GMT

안녕하세요.

자동업그레이드 경고가 뜨서 업그레이드를 했는데 또 최신프로그램이라고 나오는데도 계속 설치하라고 나오며 설치하면 삭제하고 다시 설치를 계속 반복되요

Re:문의

AndrewG_Intel — Mon, 26 Oct 2020 16:04:09 GMT

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.

Could you please elaborate more regarding the issue that you are experiencing?

Are you trying to install a graphics driver? If yes, please provide the steps that you are following so we can try to replicate this.

Please confirm if you are trying to update a driver using the .exe file from Intel® Download Center (https://downloadcenter.intel.com/) or are you using Intel® Driver & Support Assistant (Intel® DSA)?

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:문의

AndrewG_Intel — Thu, 29 Oct 2020 18:40:24 GMT

Hello setaire7

We would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:문의

AndrewG_Intel — Wed, 04 Nov 2020 00:12:53 GMT

Hello setaire7

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician