topic Re: Intel HD Graphics Aspire E3-111 in Graphics

Intel HD Graphics Aspire E3-111

TipTop — Mon, 16 Nov 2020 05:36:00 GMT

HDMI output to Monitor works fine then Monitor Display goes berserk color flashing sometimes vertical Blue lines on right side of the screen. The monitor works fine on another computer, with a different PNP Device ID.

PNP Device ID: PCI\VEN_8086&DEV_0F31&SUBSYS_08601025&REV_0E\3&11583659&0&10

Can you help, please?

Thank you

Roger

Re: Intel HD Graphics Aspire E3-111

AlHill — Mon, 16 Nov 2020 05:37:58 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Intel HD Graphics Aspire E3-111

TipTop — Tue, 17 Nov 2020 02:40:07 GMT

Once I do this how will Intel support engineers view and comment on results?
Thank you,
Roger

Re: Intel HD Graphics Aspire E3-111

AlHill — Tue, 17 Nov 2020 11:36:00 GMT

By reviewing the information provided by the ssu utility and you provided in the txt file you attached to this thread, which you have not yet done.

Re: Intel HD Graphics Aspire E3-111

TipTop — Wed, 18 Nov 2020 01:33:56 GMT

Hello AlHill,

This is the Intel info:

Display Adapter(s): Intel(R) HD Graphics 10.18.10.4276

Ran the SSU Utility, did not post. followed the submit prompt rather than post to the forum. If any additional information needed, just let me know.

Received this back:

Hmmm… can't reach this page

refused to connect.

Try:

Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Re: Intel HD Graphics Aspire E3-111

AlHill — Wed, 18 Nov 2020 02:04:26 GMT

Run the ssu. save the output as a text file. Start a reply, drag and drop the text file into your reply (where the "drag and drop here" is). WE NEED THAT FILE.

Doc (not an Intel employee or contractor)

Re: Intel HD Graphics Aspire E3-111

n_scott_pearson — Wed, 18 Nov 2020 09:57:23 GMT

...And that submit capability accomplishes diddly.

...S