topic Re:Intel Power Setting Help in Graphics

Intel Power Setting Help

joed86 — Thu, 12 Nov 2020 23:03:07 GMT

Hello! Quick question. I am using the XPS 15 9500 laptop model. I've been getting a random screen freeze that goes away when I hit the sleep button and wake the screen back up. There is still sound when this happens. Is there any way to get rid of this?

I've read going into the Intel Graphics Command Center/System/Power menu will help, but I only see the on battery menu and it seems the Plugged In menu is missing? Thanks for any help!

Re:Intel Power Setting Help

AndrewG_Intel — Fri, 13 Nov 2020 22:26:40 GMT

Hello @joed86

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- Is the issue happening on the built-in display only? Have you tested with an external display?

2- Is this a new behavior? If yes, was there any recent change? For instance hardware or software changes? (Windows updates, Software updates, driver updates, etc.)

3- Please provide screenshots from the Intel® Graphics Command Center showing the section "System >> Power":

4- Intel® Graphics Command Center version: It is located in the "Support" section under "System Diagnostic" (for instance: 1.100.2765.0)

5- Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel Power Setting Help

AndrewG_Intel — Wed, 18 Nov 2020 22:47:40 GMT

Hello joed86

We would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Intel Power Setting Help

AndrewG_Intel — Mon, 23 Nov 2020 17:04:37 GMT

Hello joed86

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician