topic Re:lag during gaming in Graphics

lag during gaming

deveshjs — Fri, 20 Nov 2020 11:03:41 GMT

While playing Valorant , the game freezes frequently and the GPU (INTEL UHD 630) usage drops to 1% and the power usage is very high. Due to this I am not able to play the game.

I hope this problem can be solved.

Re:lag during gaming

Sebastian_M_Intel — Fri, 20 Nov 2020 22:54:57 GMT

Hello deveshjs,

Thank you for posting on the Intel® communities.

So we can have more information from your system, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. Provide the Report for Intel® Graphics Drivers, follow this link.

3. Was this game playable before? If yes, do you remember making any changes before the issue started?

Regards,

Sebastian M

Intel Customer Support Technician

Re:lag during gaming

Sebastian_M_Intel — Thu, 26 Nov 2020 00:34:08 GMT

Hello deveshjs,

I can see that you have another thread about the same behavior with more details here: https://community.intel.com/t5/Graphics/lag-during-gaming/m-p/1230476#M91744

In order to avoid duplication of efforts, we will close this inquiry and the support will continue via the thread mentioned above.

Regards,

Sebastian M

Intel Customer Support Technician