topic Re: Failed To Install Graphics Card in Graphics

Failed To Install Graphics Card

TheGaymer — Thu, 03 Dec 2020 13:00:09 GMT

hi, i have i7 9700k and ive been trying to download intel uhd 630 but when i install it, i get an error saying that my OS isnt supported I have Windows 10 64 bit

Re: Failed To Install Graphics Card

AlHill — Thu, 03 Dec 2020 13:17:34 GMT

What version of W10?

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Failed To Install Graphics Card

TheGaymer — Thu, 03 Dec 2020 13:33:56 GMT

Version 1909 (OS Build 18363. 1198)

if I attached the file, everyone would see it...

Re: Failed To Install Graphics Card

AlHill — Thu, 03 Dec 2020 13:43:52 GMT

Yes, that is true. But, there is nothing to personally identify you in the file.

Doc (not an Intel employee or contractor)

Re: Failed To Install Graphics Card

TheGaymer — Thu, 03 Dec 2020 13:46:42 GMT

there are network info, and serial numbers... still would rather ti not publish it publicly

Re: Failed To Install Graphics Card

AlHill — Thu, 03 Dec 2020 13:53:09 GMT

Sorry, but that is the way it is. Perhaps one of the intel support engineers can help you.

Also, if you look in the forum, there are thousands of users have have posted the ssu report, without issue.

Doc (not an Intel employee or contractor)

Re: Failed To Install Graphics Card

TheGaymer — Thu, 03 Dec 2020 13:56:19 GMT

alright here it is

Re: Failed To Install Graphics Card

TheGaymer — Thu, 03 Dec 2020 14:59:18 GMT

any engineer?

Re: Failed To Install Graphics Card

AlHill — Thu, 03 Dec 2020 15:07:15 GMT

Your windows 10 could be updated.

Also, you have nvidia graphics. When you insert a graphics card, it will likely disable the Intel processor graphics. You will need to check the bios to see if you can have both active at the same time. Don't know how to check the bios? Contact Asustek and ask them for help with their bios.

Doc (not an Intel employee or contractor)