topic Re: Display Adapter has stopped responding and has recovered error while playing games in Graphics

Display Adapter has stopped responding and has recovered error while playing games

DDavi39 — Mon, 13 Jun 2016 04:53:46 GMT

Hi,

I get the error Display driver Intel HD Graphics Drivers for Windows(R) stopped responding and has successfully recovered." while I play games. The game would freeze give me a black screen and then it would go back to normal after around 4 seconds but would repeat.

I currently have two Display Adapters, Intel(R) HD Graphics 530 and NVIDIA GeForce GTX 960M.

I have tried setting my TdrDelay to 8 and 10 but I get a new error that says "application has been blocked from accessing graphics hardware"

Re: Display Adapter has stopped responding and has recovered error while playing games

idata — Tue, 14 Jun 2016 15:26:24 GMT

Hello, @One_Freedom:

I would like to gather some information in order to address this matter, so please download the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, and attach it, with this report I will be able to confirm some of that information. Could you please let me know the games that you were playing?

Regards,

Amy.

Re: Display Adapter has stopped responding and has recovered error while playing games

DDavi39 — Tue, 14 Jun 2016 23:01:33 GMT

I was playing pretty high end games like Planetside 2, The Witcher 3 and Skyrim.

And I can't attach the file here so I'll post it on a Pastebin. http://pastebin.com/kn8JBKpY http://pastebin.com/kn8JBKpY

Re: Display Adapter has stopped responding and has recovered error while playing games

idata — Wed, 15 Jun 2016 21:06:45 GMT

Thank you for the information.

Please try the following driver version https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-%3Fproduct%3D88345 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40], I would recommend using this method for the installation http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

Regards,

Amy.

Re: Display Adapter has stopped responding and has recovered error while playing games

DDavi39 — Thu, 16 Jun 2016 22:08:23 GMT

Hi,

I downloaded the driver and tried to install it manually with the guide you gave but it keeps telling me my driver is already updated to the latest version. Then I tried doing it automatically via Setup.exe but it says my computer isn't authorized for this.

Re: Display Adapter has stopped responding and has recovered error while playing games

idata — Fri, 17 Jun 2016 18:26:43 GMT

Please try this method:

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel® HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel® HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Regards,

Amy.

Re: Display Adapter has stopped responding and has recovered error while playing games

DDavi39 — Fri, 17 Jun 2016 21:14:48 GMT

Hi,

The fix did not work. I'm still getting the same error.

Re: Display Adapter has stopped responding and has recovered error while playing games

CCris2 — Sat, 18 Jun 2016 12:55:26 GMT

There are some new drivers. Try them and see if you have the same problem : https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=80939 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Re: Display Adapter has stopped responding and has recovered error while playing games

idata — Mon, 20 Jun 2016 17:16:38 GMT

Ronin, thank you for your feedback.

@One_Freedom, try the driver mentioned above.

Regards,

Amy.

Re: Display Adapter has stopped responding and has recovered error while playing games

idata — Fri, 29 Jul 2016 12:30:30 GMT

@One_Freedom, I just wanted to check on this thread; how is the driver working? Was the issue resolved with that driver version?

Please let me know your findings.

Regards,

Amy.