topic Re: DSA keeps on scanning in Graphics

DSA keeps on scanning

mark_ — Wed, 09 Dec 2020 07:57:52 GMT

Hi team,

I'm trying to scan my system through DSA but it kept on scanning and not able to detect anything. I have uninstall and downloaded the latest version and install but i still have the same problem.

Can anyone help?

Thanks.

- mark

Re: DSA keeps on scanning

lxman — Wed, 09 Dec 2020 12:14:32 GMT

I'm seeing the same thing. I have also tried uninstalling and downloading then reinstalling. No joy.

Re: DSA keeps on scanning

Eliminatrix — Wed, 09 Dec 2020 12:32:20 GMT

I'm getting the exact same thing - at first I thought it was my system. So I've done TWO complete fresh installs - first with Windows 10 20H2 v2 and now with 1903 v2. Getting the exact same thing on both.

Very frustrating and annoying.

Re: DSA keeps on scanning

Dutchman5898 — Wed, 09 Dec 2020 16:49:29 GMT

I have the same issue. I also did a complete uninstall, deleted the DSA Logs, etc...

Re: DSA keeps on scanning

Dutchman5898 — Wed, 09 Dec 2020 17:19:04 GMT

Hmmmm... Windows update just happened to install KB4592438 (2020-12 Cumulative update for Windows 10) just prior to DSA running this AM. I wonder if this could be the cause of the DSA scan running forever.

Re: DSA keeps on scanning

PWolf1 — Wed, 09 Dec 2020 18:40:31 GMT

I have exactly the same experience, reinstalled and no change

Re: DSA keeps on scanning

MaryT_Intel — Wed, 09 Dec 2020 18:46:29 GMT

Hello all,

We apologize for this. We have been aware of this issue since Tuesday and posted it in our Announcements. This is impacting many of the Download Center pages (resulting in a 404 error) and also impacting the Intel Driver & Support Assistant (resulting in an endless scan). This has been escalated internally and we are working on a fix. We apologize for the inconvenience.

Thanks,

Mary T.

Support Community Manager

Re: DSA keeps on scanning

Gutchavo — Wed, 09 Dec 2020 19:16:59 GMT

I have the same issue. I'm for a solution. thanks

Re: DSA keeps on scanning

gktka1 — Sat, 12 Dec 2020 03:45:02 GMT

The previous topic has been closed. It is still not working for me, even after yet another uninstall and reinstall. Any ideas? Thank you.

Re:DSA keeps on scanning

Sebastian_M_Intel — Mon, 14 Dec 2020 19:14:22 GMT

Hello All,

Thank you for your posts.

The Intel® Driver & Support Assistant (Intel® DSA) previous problems seem to be solved. If you still have issues with it, please create a new thread and provide all the details, we will gladly assist you.

You can also contact Intel Customer Support directly: https://www.intel.com/content/www/us/en/support/contact-support.html

Regards,

Sebastian M

Intel Customer Support Technician 

Re: DSA keeps on scanning

MaryT_Intel — Tue, 15 Dec 2020 20:40:24 GMT

Hello @gktka1 ,

I wanted to check if you're still seeing the endless scan issue or if it has been resolved for you. Can you let me know? We believe the fix has been propagated out globally now so the scanning should work fine now, but please reply if you still have this issue. Thank you!

Mary T.

Support Community Manager

Re: DSA keeps on scanning

PWolf1 — Tue, 15 Dec 2020 22:00:38 GMT

Hello, there is no change. DSA still keeps on scanning

Re:DSA keeps on scanning

Sebastian_M_Intel — Wed, 16 Dec 2020 00:16:04 GMT

Hello @PWolf1,

Thank you for your update.

Can you please provide the Intel® DSA logs? In order to get them, please follow these instructions:

Press Windows key + E (File explorer Windows will be opened with this key combination).
Click on "This PC."
Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".

Also, please provide the logs for the Intel® DSA Uninstaller tool:

Use the Uninstaller tool again to uninstall the remaining files for the Intel® DSA.
Press Windows key + E (File explorer Windows will be opened with this key combination).
Click on "This PC."
Look for: Disk C:\, on the search bar, type: "DSAUninstaller.log".
Take the logs, copy and paste them into a folder and send them to us.

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:DSA keeps on scanning

PWolf1 — Wed, 16 Dec 2020 00:40:24 GMT

Files attached

Re:DSA keeps on scanning

Sebastian_M_Intel — Wed, 16 Dec 2020 20:32:07 GMT

Hello,

Thank you for the information.

Please let me review these logs internally with the team in charge.

Once we have an update, we will post it on this thread.

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:DSA keeps on scanning

gktka1 — Wed, 16 Dec 2020 20:48:29 GMT

Hi,
I tried it again last night and it didn't work. I used the uninstall tool and I installed the latest version. After that I let it scan for a couple of hours. No luck.
Regards,

Re: Re:DSA keeps on scanning

PWolf1 — Wed, 16 Dec 2020 21:14:58 GMT

Worked for. Me today

Re: Re:DSA keeps on scanning

drezprime — Fri, 18 Dec 2020 17:59:21 GMT

Same here, it's non stop scanning and the green/amber dot never appears on the systray icon.

This started happening once your download center went wacky and was giving 404 errors and generic UNAVAILABLE messages at the top of the screen.

I tried the uninstall, reboot, reinstall and nothing fixes it.

I'll attach logs if you tell me where to find them.

I'll unintsall twice, zip the logs, send them

and zip the logs of dsa prior to installing once I'm told where they're at

Re: Re:DSA keeps on scanning

PWolf1 — Fri, 18 Dec 2020 18:23:01 GMT

Back to spinning for me. Should say that yesterday it found a graphics update and installed it, today no tray indicating any changes.

Re: DSA keeps on scanning

RAWGP — Mon, 21 Dec 2020 05:04:15 GMT

Vers 20.11.50.9

Installed today 21-Dec-2020, is still endlessly scanning.

I'm wondering if this recent Windows update broke it:

December 8, 2020—KB4592449 (OS Builds 18362.1256 and 18363.1256) (microsoft.com)