topic Intel Driver & Support Assistant still resulting in an endless scan in Graphics

Intel Driver & Support Assistant still resulting in an endless scan

tromso — Sat, 12 Dec 2020 14:14:46 GMT

There was a post saying "Intel Driver & Support Assistant resulting in an endless scan?" that was closed on 11th December, saying that a new post should be created if anyone was still having problems.

Today is 12th December. I uninstalled DSA from the Control Panel, then ran DSAUninstaller.exe, then downloaded a new copy of DSA. I still have the same problem - ie, searching for new drivers scans continually and does not continue.

My system is Windows 10 Home 64-bit version 20H2 build 19042.685. Motherboard is ASUSTek H110M-Plus, with Kaby Lake chipset, HD 630 Graphics and Wireless-AC 9260 WiFi adaptor.

(NB. There is no obvious board to post in, so I have specified Graphics, as by the previous post referred to above).

Re:Intel Driver & Support Assistant still resulting in an endless scan

Alberto_Sykes — Mon, 14 Dec 2020 18:47:57 GMT

tromso, Thank you for posting in the Intel® Communities Support.

For this specific scenario, we recommend to try scanning with different browsers since Intel® DSA only works with the following: Chrome, Firefox and Edge. Then you can also try to clear the browser cache and then try rescanning the Intel® DSA tool.

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.10.42.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

-If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Additionally, just to let you know, Intel® is aware of the situation, please keep checking the following thread for possible updates on this matter:

https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless-scan/m-p/1235667#M78819

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Intel Driver & Support Assistant still resulting in an endless scan

tromso — Sat, 22 May 2021 01:35:01 GMT

My default browser is Microsoft Edge (Chromium Version). I tried clearing the browser cache and cookies and also tried Chrome, but it was no different, so I followed the rest of your advice and am attaching the results as zip file DSA Analysis.zip.

Alan Wheeler (alias tromso)

Re:Intel Driver & Support Assistant still resulting in an endless scan

Alberto_Sykes — Mon, 14 Dec 2020 23:22:32 GMT

tromso, tank you very much for providing the log files, we are sorry to hear the issue persists.

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Intel Driver & Support Assistant still resulting in an endless scan

tromso — Tue, 15 Dec 2020 16:32:21 GMT

Without me changing anything since yesterday, it has suddenly started working OK, so I guess there was a server problem that has been fixed. Thanks for your help, especially if it was you that found the solution.

Re:Intel Driver & Support Assistant still resulting in an endless scan

Alberto_Sykes — Mon, 18 Jan 2021 22:07:15 GMT

tromso, You are very welcome, thank you very much for letting us know those updates.

Perfect, excellent, it is great to hear the problem about the endless scanning got fixed and now the Intel® DSA is working properly with your computer.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician