topic Re: Low Resolution in Graphics

Low Resolution

Miras — Sun, 13 Dec 2020 10:02:20 GMT

I have a resolution problem on my Lenovo M700 G4400T. It doesn't give me more than 1920x1080. I have a PC connected with Displayport to a Grundig UHD 4K TV. I have a new win10 installation, the latest drivers. Does anyone have an idea? Thank you very much

Re: Low Resolution

AlHill — Sun, 13 Dec 2020 10:09:48 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Low Resolution

Miras — Sun, 13 Dec 2020 10:34:21 GMT

thank you for the very quick reply

Re: Low Resolution

Miras — Sun, 13 Dec 2020 10:47:28 GMT

New LOG with the latest GPU driver.

Re: Low Resolution

n_scott_pearson — Mon, 14 Dec 2020 01:24:20 GMT

Using one of your Core i7-6700T processor's DisplayPort 1.2 outputs, it is most-certainly capable of supporting a 4K TV/monitor at 60Hz. I have an Intel NUC NUC6i5SYH, which has the Core i5-6260U processor. With the support of a good quality DP-to-HDMI adapter, it drives a 4K TV at 60Hz without any issues.

You say that you are using one of the unit's DisplayPort outputs. How exactly are you connecting it to the TV? Here are examples of the quality adapters/cables that you should be using:

Adapter: US$16: https://www.amazon.com/dp/B086QQT48Y. Combine this with a HDMI 2.0a-compliant HDMI cable.
Cable: US$17: https://www.amazon.com/dp/B089SGS2LZ.

Hope this helps,

...S

Re: Low Resolution

Miras — Mon, 14 Dec 2020 03:35:13 GMT

Hi,

I ´m looking at it now😬, my whole problem will probably be in the cable.

Re:Low Resolution

Sebastian_M_Intel — Thu, 17 Dec 2020 15:03:34 GMT

Hello Miras,

Thank you for posting on the Intel® communities.

I would like to confirm with you if testing a different cable solved your problem? If it did not, can you please provide the following?

1. Run the Report for Intel® Graphics Drivers and provide the outcome, follow this link.

2. Provide more details about the connection:

Brand and model of the display.
From your PC to the monitor, are you using a straight connection or are you using any adapter/converter?
What is the resolution that you want to accomplish?

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:Low Resolution

Miras — Thu, 17 Dec 2020 17:22:24 GMT

Ahoj,

Objednal jsem si nové kabely s podporou 4K / 60Hz a čekám

displej: TV UHD Grundig 65 flx 9590 bp

kabel přímého připojení DisplayPort / hdmi (zde bude problém, zatím nemám kabel s podporou 4K)

Chci rozlišení 4K HDR

Re:Low Resolution

Sebastian_M_Intel — Thu, 17 Dec 2020 21:43:38 GMT

Hello Miras,

Thank you for your reply.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Your processor's graphics are capable of running 4096x2304@24Hz via HDMI and 4096x2304@60Hz via DP. Please check here under Processor Graphics: https://ark.intel.com/content/www/us/en/ark/products/90614/intel-pentium-processor-g4400t-3m-cache-2-90-ghz.html

However, that resolution will also depend on your PC's limitation, you should check with your system manufacturer (OEM) to verify if this PC supports that resolution or not. Also as mentioned by the community, the cable needs to be good enough to support the bandwidth required by the resolution.

I would also appreciate if you can provide the Report for Intel® Graphics Drivers, remember to follow these instructions: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html What you provided before was the Intel® DSA report.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Low Resolution

Sebastian_M_Intel — Wed, 23 Dec 2020 00:59:29 GMT

Hello Miras,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Low Resolution

Sebastian_M_Intel — Mon, 28 Dec 2020 18:47:55 GMT

Hello Miras,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:Low Resolution

Miras — Fri, 22 Jan 2021 09:45:22 GMT

Hi, my torment with low resolution continues. I got the right cables and there is no difference, still only max full hd. To be sure, I did a new installation of windows again. I'm starting to think that the manufacturer Lenovo has artificially limited the resolution for this PC 😞

Re: Re:Low Resolution

n_scott_pearson — Fri, 22 Jan 2021 23:45:42 GMT

Have you ever gotten a response from Lenovo?

...S

Re: Re:Low Resolution

Miras — Sat, 23 Jan 2021 09:02:40 GMT