topic Re:Can't open beta DCH graphics drivers in Graphics

Can't open beta DCH graphics drivers

Fl2me — Sat, 12 Dec 2020 05:15:23 GMT

I try to update to DCH beta version 9077 and it doesn't open.

It opens in the background, as I can see on task manager.

I am currently on version 9030, (stable, not beta)

Re:Can't open beta DCH graphics drivers

AndrewG_Intel — Tue, 15 Dec 2020 16:10:03 GMT

Hello @Fl2me

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following details?

1- Are you manually downloading the driver from Download Center >> Intel® Graphics - BETA Windows® 10 DCH Drivers Version: 27.20.100.9077? Or are you using Intel® Driver & Support Assistant (Intel® DSA)? Please provide details:

2- Are you experiencing any graphics issues with driver version 27.20.100.9030? What is your goal to install the BETA driver?

3- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

Download the Intel® SSU and save the application on your computer
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Can't open beta DCH graphics drivers

AndrewG_Intel — Sat, 19 Dec 2020 04:06:44 GMT

Hello Fl2me

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:Can't open beta DCH graphics drivers

AndrewG_Intel — Thu, 24 Dec 2020 03:36:04 GMT

Hello Fl2me

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician