topic Re: I accidentally removed intel graphics on device manager in Graphics

I accidentally removed intel graphics on device manager

Nathesmage — Sun, 20 Dec 2020 07:34:51 GMT

I accidentally uninstalled the intel graphics on device manager and when i reinstalled it it always says pls help

Re: I accidentally removed intel graphics on device manager

LeonWaksman — Sun, 20 Dec 2020 10:05:48 GMT

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post.

Leon

Re: I accidentally removed intel graphics on device manager

Nathesmage — Sun, 20 Dec 2020 15:52:53 GMT

this?

Re: I accidentally removed intel graphics on device manager

LeonWaksman — Sun, 20 Dec 2020 20:41:02 GMT

1. Please download latest Intel Graphics Driver Version: 15.40.47.5166 Your CPU has 64 bit architecture, so, I assume that your Windows is also 64 bit. If this is right you should download and install the win64_15.40.47.5166.exe

2. Your BIOS is also outdated. So, you may want to update BIOS. This is the download page where you may find the firmware and software for your laptop.

3. Your have installed very old (the most problematic) version of Windows 10 - version 1903. Is that any reason that you are not updating the O.S.?

Leon

Re: I accidentally removed intel graphics on device manager

Nathesmage — Tue, 22 Dec 2020 16:13:32 GMT

sorry about the late response, I can't update it so it is still stuck on 1903 for some reason

Re:I accidentally removed intel graphics on device manager

Jose_V_Intel — Wed, 30 Dec 2020 23:26:13 GMT

Hello Nathesmage,

Thank you for posting on the Intel Community.

Based on the information that you provided and in order to better understand your issue please provide the following information:

Please contact your Original Equipment Manufacturer and Microsoft to know the correct steps to update OS version to the latest.

Make sure to ahve up to date BIOS version, check steps with the manufacturer.

Were you able to install the latest graphics driver version 15.40.47.5166? if not, have you tried to use Manufacturers?

We will be waiting for your answers.

Regards.

Jose V.

Intel® Customer Support Technician

Re:I accidentally removed intel graphics on device manager

Jose_V_Intel — Mon, 04 Jan 2021 23:07:09 GMT

Hi Nathesmage,

Were you able to check the previous post?

Let me know if you need more assistance.

Regards.

Jose V.

Intel Customer Support Technician

Re:I accidentally removed intel graphics on device manager

Jose_V_Intel — Thu, 07 Jan 2021 23:25:09 GMT

Hello Nathesmage,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards.

Jose V.

Intel Customer Support Technician