topic Re: Vulkan-1.dll in Graphics

Vulkan-1.dll

Bilalahmad — Mon, 21 Dec 2020 12:52:23 GMT

I have a intel 4000 graphics card and when trying to run the game hyper Scape it says error vulkan-1.dll

Re: Vulkan-1.dll

AlHill — Mon, 21 Dec 2020 13:06:39 GMT

HD 4000 graphics does not have vulkan. Look under "Intel core processors":

https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

Doc (not an Intel employee or contractor)

Re: Vulkan-1.dll

Bilalahmad — Mon, 21 Dec 2020 14:12:22 GMT

So I'm not able to use it

Re:Vulkan-1.dll

AndrewG_Intel — Wed, 23 Dec 2020 05:59:25 GMT

Hello @Bilalahmad

Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.

Also, we would like to inform you that due to the Intel® HD Graphics 4000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

You can verify this product's discontinuance status at the following links:

Intel® Product Specifications > Product Status > "Discontinued".
Support Options for Discontinued Intel® Graphics Products website

Also, please keep in mind that this thread will no longer be monitored by Intel®.

Thank you for understanding.

Best regards,

Andrew G.

Intel Customer Support Technician