topic Re:UHD graphics driver update in Graphics

UHD graphics driver update

PaulSantillan — Thu, 24 Dec 2020 00:47:36 GMT

Quisiera saber la razón por la cual desde que instalé la última actualización de drivers cuando juego Valorant se me presentan mucho bajones de fps. Tanto así que se vuelve injugable. Yo juego con una Dell Inspiron 3593 con una i5- 1035G1. Tuve que instalarle una versión muy antigua de drivers para así poder solucionar el problema y volver a jugar de forma fluida. Espero puedan arreglar ese problema en un próxima actualización y que no le esté pasando lo mismo a otra personas. De igual modo con la última actualización de drivers del UHD graphics el rendimiento en el Rocket League también empeoró y al instalar el driver antiguo, de igual manera, se solucionó.

Re: UHD graphics driver update

AlHill — Thu, 24 Dec 2020 00:53:56 GMT

Use the drivers provided by dell, not the intel generic drivers.

Doc (not an Intel employee or contractor)

Re: UHD graphics driver update

PaulSantillan — Thu, 24 Dec 2020 01:01:32 GMT

Dell me provee siempre las ultimas actualizaciones de los drivers de mis gráficos. Por eso presenté el problema y por eso tuve que instalar un driver antiguo manualmente para solucionarlo.

Re:UHD graphics driver update

Maria_R_Intel — Thu, 24 Dec 2020 16:06:03 GMT

Hello PaulSantillan,

Thank you for posting on the Intel* Community.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

Please provide us with the specific driver version of the driver installed with the issues and the older one you manually installed.

Provide the Intel® System Support Utility (Intel® SSU)

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Best regards,

Maria R.

Intel Customer Support Technician

Re: Re:UHD graphics driver update

PaulSantillan — Thu, 24 Dec 2020 17:18:05 GMT

Thanks, the old version I manually installed is the graphics driver 27.20.100.8476 for UHD Graphics.

And the newer version of driver I had problems with is the graphics driver 27.20.100.9079 for UHD Graphics.

I have read that I'm not the only with the same problem.

Hope you solve it.

Re:UHD graphics driver update

Maria_R_Intel — Tue, 29 Dec 2020 20:54:48 GMT

Hello PaulSantillan,

Thank you for the information.

Can you please provide the SSU report to have more information about your hardware and software?

Also, please attach a video if possible to see the behavior.

Intel® System Support Utility (Intel® SSU)

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Best regards,

Maria R.

Intel Customer Support Technician

Re:UHD graphics driver update

Maria_R_Intel — Fri, 01 Jan 2021 21:36:33 GMT

Hello!

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards,

Maria R.

Intel Customer Support Technician

Re:UHD graphics driver update

Maria_R_Intel — Wed, 06 Jan 2021 23:17:00 GMT

Hello PaulSantillan,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician