topic Re:OBS sharing window black - Intel HD Graphics 520 in Graphics

OBS sharing window black - Intel HD Graphics 520

maria1 — Sun, 03 Jan 2021 03:22:06 GMT

Hi, my computer has the following features:

ASUSTeK COMPUTER INC. X555UA BIOS Version X555UA.303
Date
4/17/2019
Motherboard Manufacturer
ASUSTeK COMPUTER INC.
Model X555UA
Version 1.0
Operating System Edition
Microsoft Windows 10 Home (64-bit)
Version (Build) 1709 (10.0.16299)
Devices and Drivers
Processor
Intel® Core™ i5-6200U CPU @ 2.30GHz
Graphics
Intel® HD Graphics 520

I want to restore my profile values from the Intel HD Graphics control panel because I wanted to capture any window from Mozilla or google chrome in OBS but the window appears black.

Please, I would like to know how to do it. I could do it before, not now.

Thank you in advance.

Re:OBS sharing window black - Intel HD Graphics 520

Victor_G_Intel — Mon, 04 Jan 2021 20:54:27 GMT

Hello maria1,

Thank you for posting on the Intel® communities.

To better assist you, please provide the following logs and information so we can move forward with your support request.

-Please run the following tools and attach the reports generated.

-Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information

• By default, Intel® SSU will take you to the "Summary View".

• Click on the menu where it says "Summary" to change to "Detailed View".

• To save your scan, click on "Next", then "Save".

-DXDIAG

• Go to Start > Run or Windows Key + R.

• On the Run prompt, type "dxdiag" then click OK.

• On the DirectX Diagnostic Tool window, click on Save All Information.

• Browse to a folder, type in a filename then click Save.

-Intel® Graphics Control Panel report

Instructions link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

-Can you please share with us a video or some screenshots of the issue that you are having?

-Were you ever able to use this program OBS with this laptop without any issues?

-Do you remember if this issue happened after a new OS update or a driver update?

-Have you installed any recent software or hardware in your system?

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

Re:OBS sharing window black - Intel HD Graphics 520

Victor_G_Intel — Thu, 07 Jan 2021 17:43:35 GMT

Hello maria1,

Were you able to check the previous post?

Please let me know if you need further assistance.

Best regards,

Victor G.

Intel Technical Support Technician

Re: Re:OBS sharing window black - Intel HD Graphics 520

maria1 — Fri, 08 Jan 2021 02:36:21 GMT

Hi!! I was able to do it.

I opened google chrome compatible with window 7.

Properties - Compatibility - Compatibility mode, run this program in compatibility mode with windows 7

Thank you for your help.

Re:OBS sharing window black - Intel HD Graphics 520

Victor_G_Intel — Fri, 08 Jan 2021 17:51:25 GMT

Hello maria1,

Thank you for posting on the Intel® communities.

We are glad to know you found a solution. Since the thread is now solved, we will proceed to close it.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Victor G.

Intel Technical Support Technician