topic Re:UHD graphics 630 performance issues in Graphics

UHD graphics 630 performance issues

Erva — Mon, 28 Dec 2020 11:49:18 GMT

Hi, the geekbench score of the 630 integrated graphics is around 20000. However on my PC it only achieved a score of 5200. Even my 2016 laptop with iris 550 graphics performs better. I reinstalled the drivers but the performance issue persists.

Re: UHD graphics 630 performance issues

AlHill — Mon, 28 Dec 2020 11:54:09 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: UHD graphics 630 performance issues

Erva — Mon, 28 Dec 2020 15:01:35 GMT

Thanks for the reply, I attached the text file.

Re:UHD graphics 630 performance issues

Maria_R_Intel — Tue, 05 Jan 2021 21:58:47 GMT

Hello Erva,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below details:

What kind of performance issues are you experiencing? (games, FPS drops, black screen, etc) please provide details.
Provide us with the specific driver versions you tested.

Best regards,

Maria R.

Intel Customer Support Technician

Re:UHD graphics 630 performance issues

Maria_R_Intel — Sat, 09 Jan 2021 01:55:53 GMT

Hello Erva,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards,

Maria R.

Intel Customer Support Technician

Re:UHD graphics 630 performance issues

Maria_R_Intel — Wed, 13 Jan 2021 22:36:55 GMT

Hello Erva,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician