topic Re: Graphic card in Graphics

Graphic card

Bowledover — Sat, 30 Jan 2021 11:58:39 GMT

I have just installed a photo editing soft ware

it says openGL 3.3 and later required to run this application

I have updated my driver, so my question is, can i download open 3.3 on this laptop or am i wasting my time

laptop is a Aspire 5750 Graphic card is Intel HD Graphics Family, laptop is approx 5 years old now

and do i have to buy a new graphics card

Re:Graphic card

Victor_G_Intel — Mon, 01 Feb 2021 23:00:03 GMT

Hello Bowledover,

Thank you for posting on the Intel® communities.

To better assist you please provide the following report to continue with your support request.

-Please run the following tool and attach the report generated.

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information

• By default, Intel® SSU will take you to the "Summary View".

• Click on the menu where it says "Summary" to change to "Detailed View".

• To save your scan, click on "Next", then "Save".

* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

Re: Graphic card

Bowledover — Thu, 04 Feb 2021 09:20:28 GMT

Hi Victor

I have attached my report as requested

Kelvin

Re: Graphic card

AlHill — Thu, 04 Feb 2021 09:57:03 GMT

Your graphics are unsupported on Windows 10. There is no Intel driver for your graphics on Windows 10. All you have is the Microsoft generic driver which LACKS features and performance.

Simply put, it is time for you to abandon this old system and get new(er) hardware.

Also, your bios is in legacy mode. In your new system, make certain you are in UEFI mode.

Doc (not an Intel employee or contractor)

Re: Graphic card

AlHill — Thu, 04 Feb 2021 09:59:45 GMT

Also, your processor and graphics are from 2011, 10 years ago.

https://ark.intel.com/content/www/us/en/ark/products/52224/intel-core-i5-2410m-processor-3m-cache-up-to-2-90-ghz.html

Doc (not an Intel employee or contractor)

Re: Graphic card

Bowledover — Thu, 04 Feb 2021 10:10:35 GMT

Hi Alhill

Are you saying i need a new graphics Card, or a new laptop ?

Kelvin

Re: Graphic card

AlHill — Thu, 04 Feb 2021 10:17:19 GMT

There is no graphics card. The graphics are integrated with the processor.

You need a new laptop.

Doc (not an Intel employee or contractor)

Re: Graphic card

Bowledover — Thu, 04 Feb 2021 10:21:53 GMT

Hi Alhill

Thankyou for your help, What laptop would you recommend ?

as I'm interested in Photo editing

again thankyou

Kelvin

Re: Graphic card

AlHill — Thu, 04 Feb 2021 10:30:23 GMT

THAT is a very difficult question. Certainly not HP or DELL or such (in my opinion). If possible, I would find a laptop that uses nvidia graphics. I suppose you could also look for one with AMD graphics. I would avoid Intel graphics (but nearly all will have intel graphics).

You may want to review this:

https://www.intel.com/content/www/us/en/products/devices-systems/laptops.html

Doc (not an Intel employee or contractor)

Re:Graphic card

Victor_G_Intel — Thu, 04 Feb 2021 17:06:17 GMT

Hello Bowledover,

Thank you for submitting your question on this Intel® Community.

We appreciate the report your provided; however, due to this product ( Intel® HD Graphics 3000 ) being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.

Thank you for understanding.

Regards,

Victor G.

Intel Technical Support Technician