topic Driver problem in Graphics

Driver problem

Enoksy — Sun, 14 Feb 2021 19:10:49 GMT

Hi, i have an update to do of graphic driver but it tells me when i do it: "the driver is already installed" and that cancels it.

Re: Driver problem

AlHill — Sun, 14 Feb 2021 19:13:56 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Driver problem

Enoksy — Sun, 14 Feb 2021 19:39:29 GMT

this is the document.

Re: Driver problem update

Enoksy — Sun, 14 Feb 2021 22:56:18 GMT

it had finally work. Thanks for the help!

Re:Driver problem

Victor_G_Intel — Tue, 16 Feb 2021 20:03:50 GMT

Hello Enoksy,

Thank you for posting on the Intel® communities.

We appreciate the report, please let us know if you are still having this issue since based on your last message we would assume it has been fixed; however, please confirm this so we can either proceed with the support or proceed to close the thread.

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

Re:Driver problem

Victor_G_Intel — Fri, 19 Feb 2021 15:17:46 GMT

Hello Enoksy,

Were you able to check the previous post?

Please let me know if you need further assistance.

Best regards,

Victor G.

Intel Technical Support Technician

Re:Driver problem

Victor_G_Intel — Wed, 24 Feb 2021 20:06:32 GMT

Hello Enoksy,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer be monitored

Victor G.

Intel Technical Support Technician