topic Re: Poor performance in Graphics

Poor performance

RRiZvi — Mon, 15 Feb 2021 16:36:04 GMT

I am using intel core i3 7100. I am updating the latest graphics driver but when I open game and play, the gameplay is freezing and fps drop to 0. I am playing VALORANT and this problem is happening. i am using the recomended settings which is provide by the intel gameplay.

Re: Poor performance

AlHill — Mon, 15 Feb 2021 18:08:47 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Poor performance

RRiZvi — Mon, 15 Feb 2021 18:29:03 GMT

Here it is.

Re:Poor performance

Victor_G_Intel — Tue, 16 Feb 2021 20:22:47 GMT

Hello RRiZvi,

Thank you for posting on the Intel® communities.

We appreciate the report you have provided, in this case, we need to inform you that we are currently investigating this issue internally, and you can find both the community where all the updates regarding the investigation are been posted as well as the current workaround for this issue in the link down below.

https://www.intel.com/content/www/us/en/support/articles/000057695/graphics/graphics-for-8th-generation-intel-processors.html

In case you are not able to roll back you can use the instructions down below to erase all traces of current drivers and install the version included in the article.

Instructions

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Regards,

Victor G.

Intel Technical Support Technician

Re:Poor performance

Victor_G_Intel — Fri, 19 Feb 2021 15:20:55 GMT

Hello RRiZvi,

Were you able to check the previous post?

Please let me know if you need further assistance.

Best regards,

Victor G.

Intel Technical Support Technician

Re: Re:Poor performance

RRiZvi — Sat, 20 Feb 2021 13:46:50 GMT

ummmm, I am rolling back to the previous graphics driver and there is not any issues.

Re:Poor performance

Victor_G_Intel — Mon, 22 Feb 2021 20:04:25 GMT

Hello RRiZvi,

Thank you for posting on the Intel® communities.

We are glad to hear that the workaround did make a difference in your experience. What we recommend, is to stay with that previous driver version and keep track of any updates in the thread provided since we will continue working on fixing this issue with the newer versions of our drivers.

We will proceed to close this thread; however, if you need any additional information; you are more than welcome to submit a new question just remember that this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician