topic Re:Problems with an intel Driver in Graphics

Problems with an intel Driver

Inablackwood — Thu, 25 Feb 2021 10:36:21 GMT

Hello! I'm having a weird issue with a graphic card belonging to a hp laptop (serial number hp 250 g7) wich has an Intel® UHD Graphics 620 ( See product here: https://www.neobyte.es/portatil-hp-15-250-g7-i3-1005g1-8gb-512gb-8129.html ). Theorically the driver needed is the following: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620 but when I am installing it it dispays an error: "This installation package is not supported by this processor type".

I have no clue in what might have gone wrong, and I also tried several drivers from this website: https://support.hp.com/es-es/drivers/selfservice/hp-250-g7-notebook-pc/24381316

Hardware Id is the following:

PCI\VEN_8086&DEV_8A56&SUBSYS_86C1103C&REV_07
PCI\VEN_8086&DEV_8A56&SUBSYS_86C1103C
PCI\VEN_8086&DEV_8A56&CC_030000
PCI\VEN_8086&DEV_8A56&CC_0300

Any help would be appreciated, thanks in advanced.

Re:Problems with an intel Driver

David_G_Intel — Fri, 26 Feb 2021 22:14:39 GMT

Hello Inablackwood

Thank you for posting on the Intel️® communities.

We need more information to identify the cause of this problem. Please share with us the following information:

Which driver versions did you try?
Which version of Windows do you use?
What is the model of the processor?
Is this error showing with both the Intel and HP drivers?
Which graphics driver do you use right now?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.

Regards,

David G

Intel Customer Support Technician

Re:Problems with an intel Driver

David_G_Intel — Wed, 03 Mar 2021 05:55:24 GMT

Hello Inablackwood

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Problems with an intel Driver

David_G_Intel — Mon, 08 Mar 2021 06:52:00 GMT

Hello Inablackwood

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician