topic Re: Intel(R) HD Graphics 530 always makes my laptop BSOD in Graphics

Intel(R) HD Graphics 530 always makes my laptop BSOD

PLert — Fri, 14 Apr 2017 11:24:55 GMT

My laptop Dell Inspiron 7559 always shows BSOD when I try to install/enable/update Intel(R) HD Graphics 530.

My screen flickered and shaked when the Dell logo appeared and then showed BSOD in less than 30 secs.

It just happened a week ago. I tried to reinstall Windows for more than 5 times but it didn't work.

The driver version I installed is 20.19.15.4531 and my laptop uses i7-6700HQ.

The pictures below are BSOD which happened when I enabled that driver.

I hope someone could help me.

Thank you so much.

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

idata — Fri, 14 Apr 2017 17:16:21 GMT

kukkik.kpl, Thank you very much for joining the Intel® Graphics communities.

In this case to try to fix this problem we recommend to install the graphics driver provided by the manufacturer, not sure which is the Windows version you are using, but on the link below you will be able to choose it, please look for video drivers:

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7559-laptop/drivers http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7559-laptop/drivers

If after trying that driver the problem persists, then we can try the Intel graphics driver 4627:

https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88345 https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88345

As an option, you can always check with Dell to do a BIOs update on the laptop:

http://www.dell.com/support/incidents-online/us/en/4/contactus/dynamic http://www.dell.com/support/incidents-online/us/en/4/contactus/dynamic

Please let me know the results of trying the drivers above.

Any further questions, please let me know.

Regards,

Alberto

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

PLert — Fri, 14 Apr 2017 18:03:31 GMT

Thank you for your help, Alberto.

I'm using Windows 10 Single Language. I tried to uninstall Intel HD Graphic and my laptop had to restart. But when it finished restarting, that driver was installed automatically and the screen became BSOD again and again.

I just installed driver from the first link and the second link that you had advised but it can't solve the problem.

The BSOD have shown many error codes. I still don't know how to fix this.

And I think BIOS is up to date because Windows upgraded it yesterday.

I've asked Dell Technical Support for a week but I haven't received any solutions .

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

idata — Fri, 14 Apr 2017 21:15:29 GMT

kukkik.kpl, You are welcome. Thank you very much for providing those details.

In this case what we can try is to reinstall the driver provided by Dell and after that to disable the Windows® 10 automatic driver update:

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/ https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

Additionally, another option will be to get in contact with Microsoft directly for them to provide further suggestion on this matter:

https://support.microsoft.com/en-us/contactus/?ws=support https://support.microsoft.com/en-us/contactus/?ws=support

Please let me know the results of trying the steps on that link.

Any questions, please let me know.

Regards,

Alberto

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

PLert — Tue, 18 Apr 2017 16:46:23 GMT

Thank you so much, Alberto. I'm sorry that I just answered.

My laptop still had a problem with Intel HD Graphics 530, I tried to uninstall and install it many times but nothing works.

The screen also flickered when I enabled the driver. And less than one minute, the screen was frozen and I had to force shutdown my laptop.

The video below was the first error I had recorded before I installed Windows. (Sorry for very low quality)

The version of this driver and Windows 10 that I installed is up to date now.

But I have to disable that driver to make sure that my laptop won't get BSOD again.

And I also got contact with Microsoft and Dell but they still can't help to solve the problem

Please help me to solve the problem, I will appreciate it so much

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

idata — Wed, 19 Apr 2017 18:29:44 GMT

kukkik.kpl, You are welcome, no problem at all, thank you very much for providing those results and for sharing that video, we really appreciate that and remember that the driver the we recommend to install is the one provided by Dell.

In this case we will do further research on this matter, for us to be able to do that, please provide the information requested on the following link:

/thread/77761 https://communities.intel.com/thread/77761

Any questions, please let me know.

Regards,

Alberto

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

PLert — Thu, 20 Apr 2017 03:51:41 GMT

Today Dell technician came to check my laptop and found the root.

The problem is from RAM!

I appreciate your help

Thank you so much, Alberto.

Re: Intel(R) HD Graphics 530 always makes my laptop BSOD

idata — Thu, 20 Apr 2017 17:59:01 GMT

kukkik.kpl, You are very welcome, thank you very much for letting us know that information. Excellent, it is great to hear that the technician from Dell was able to assist you in finding the source of the problem and fixing it, the laptop should work just fine from now on.

Any other inquiry, do not hesitate in contact us again.

Regards,

Alberto