bug driver

rafaharuch — Sat, 27 Feb 2021 02:52:13 GMT

after updating the uhd graphics 620 driver i dropped from 70-100fps to 50-70fps in league of legends, i tried everything and i can never get the same result nor find the same video driver on the intel website

Re:bug driver

AndrewG_Intel — Mon, 01 Mar 2021 21:59:28 GMT

Hello @rafaharuc

Thank you for posting on the Intel® communities.

In order to check this behavior further, please kindly help us by providing the following information:

1- Was updating the graphics driver the only change at the point when this behavior started? Or were there also any other changes? For instance: Windows® or game updates, BIOS updates?

2- Do you recall the version of the last driver that was working fine? Also, could you please list the driver versions that you have tested and experience this behavior?

3- Is this a laptop or a desktop PC? If this is a laptop, is the behavior happening on the built-in display, on an external display, or both? Is it happening connected to the power supply and/or when using on battery?

4- Please provide detailed step-by-step instructions for replication purposes. Please provide screenshots or a short video showing the behavior, how you are monitoring the FPS, and also showing all the game settings.

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.
Note: We will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:bug driver

AndrewG_Intel — Fri, 05 Mar 2021 04:09:06 GMT

Hello rafaharuc

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:bug driver

AndrewG_Intel — Tue, 09 Mar 2021 21:55:59 GMT

Hello rafaharuc

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

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