topic Re: Brightness adjustment by keypad in Graphics

Brightness adjustment by keypad

JacquesSerra — Mon, 08 Mar 2021 14:21:11 GMT

I have an HP FOLIO 1040 G1 laptop and the shortcut keys on my keyboard (F9 and F10) to adjust the brightness do not work. can you help me please

Re: Brightness adjustment by keypad

AlHill — Mon, 08 Mar 2021 15:25:15 GMT

Use the graphic driver provided by HP, not the Intel generic driver.

Doc (not an Intel employee or contractor)

Re: Brightness adjustment by keypad

JacquesSerra — Tue, 09 Mar 2021 12:50:20 GMT

I have already updated the graphics driver provided by HP and still nothing

Re: Brightness adjustment by keypad

AlHill — Tue, 09 Mar 2021 12:57:10 GMT

If it does not work with the HP provided driver, then you need to work with HP for a solution as they (supposedly) tested their hardware with that driver.

Doc (not an Intel employee or contractor)

Re: Brightness adjustment by keypad

JacquesSerra — Tue, 09 Mar 2021 16:18:18 GMT

Can you give me a link to download the graphics driver provided by HP that you suggest to me please

Re: Brightness adjustment by keypad

AlHill — Tue, 09 Mar 2021 20:41:19 GMT

Never looked up your HP device on the HP website, eh?

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-folio-1040-g1-notebook-pc/5405384

Doc (not an Intel employee or contractor)

Re: Brightness adjustment by keypad

JacquesSerra — Wed, 10 Mar 2021 10:33:49 GMT

Yes, it is on this site that I downloaded the graphics driver and installed it before updating it on the device manager. And it didn't work. That's why I doubted if I was on the right site, because the graphics driver which is on this HP support dates from June 19, 2020 if you can see correctly.

Re: Brightness adjustment by keypad

AlHill — Wed, 10 Mar 2021 11:41:41 GMT

Then, you need to work with HP - their device, their supplied driver.

Doc (not an Intel employee or contractor)

Re: Brightness adjustment by keypad

JacquesSerra — Wed, 10 Mar 2021 14:05:02 GMT

you can explain to me how please?

Re: Brightness adjustment by keypad

AlHill — Wed, 10 Mar 2021 14:21:38 GMT

How what?

You contact HP support and ask them why their supplied driver (which they customized/modified) does not work with their hardware, specifically by the keypad.

Doc (not an Intel employee or contractor)

Re: Brightness adjustment by keypad

JacquesSerra — Wed, 10 Mar 2021 15:59:44 GMT

Okay. And thank you for helping me