topic Re:Valorant Driver Compatibility Issues - UHD 620 in Graphics

Valorant Driver Compatibility Issues - UHD 620

danishash — Mon, 08 Mar 2021 12:24:36 GMT

Ever since upgrading the UHD 620 (i5 8250) drivers on my laptop, I've been having game-breaking stuttering whenever a 3d entity loads (which is almost constantly) in Valorant.

More details in the "Graphics bug report" form attached.

Re:Valorant Driver Compatibility Issues - UHD 620

DeividA_Intel — Tue, 09 Mar 2021 19:56:30 GMT

Hello danishash,

Thank you for posting on the Intel® communities.

In order to better assist you, I would like to confirm the following:

1. Do you see the same behavior with other games or only with Valorant? If so, what are the names of those games?

2. Are you using the drivers provided by your laptop manufacturer? We recommend using the drivers from the laptop manufacturer since those are customized to work perfectly with your device.

3. Are you using driver version 27.20.100.9316? If not, try to install it and check if the issue appears.

- https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers?v=t

4. Have you ran all the Windows updates, including the optional?

Also, I would like to let you know that there are no files attached to your post.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Valorant Driver Compatibility Issues - UHD 620

DeividA_Intel — Fri, 12 Mar 2021 22:21:53 GMT

Hello danishash,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Valorant Driver Compatibility Issues - UHD 620

DeividA_Intel — Wed, 17 Mar 2021 22:54:01 GMT

Hello danishash,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician