topic Re: Re:Deleting Registry Keys in Graphics

Deleting Registry Keys

_xReTr0_ — Fri, 05 Mar 2021 12:34:52 GMT

Hi, I was downloading a Driver but every time I download it, it says it's deleting some registry keys during the setup progress. It then says Setup Failed to install one or more drivers. Can I please get a solution.

Re: Deleting Registry Keys

AlHill — Fri, 05 Mar 2021 13:38:39 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Deleting Registry Keys

_xReTr0_ — Sat, 06 Mar 2021 04:22:38 GMT

here

Re: Deleting Registry Keys

_xReTr0_ — Sat, 06 Mar 2021 04:23:26 GMT

wait

Re:Deleting Registry Keys

Alberto_Sykes — Sat, 13 Mar 2021 00:47:30 GMT

_xReTr0_, Thank you for posting in the Intel® Communities Support.

Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature.

Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

I looked in HP's web site and the latest Graphics driver they have available is version 27.20.100.8280 Rev.S, please try a clean installation of that driver following the instructions in the links below and once you get the chance, please let us know the results:

https://support.hp.com/ie-en/drivers/selfservice/swdetails/HP-14-ck0000-Laptop-PC/20395790/model/23116120/swItemId/ob-253251-1

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Deleting Registry Keys

_xReTr0_ — Sat, 13 Mar 2021 03:33:41 GMT

what do i do if it now says Info,
Target Path : c:\SWSetup\sp104245\
Info, Execution : c:\SWSetup\sp104245\install.bat
on the c:\SWSetup\104245\install.exe

Re: Re:Deleting Registry Keys

Stefan3D — Sat, 13 Mar 2021 10:35:59 GMT

"Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature."

That number is actually mentioned in eg latest release notes:

CONTENTS OF THE PACKAGE:
•Intel®Graphics Driver
•Intel®Graphics Driver Installer (1.7.128)

@_xReTr0_

In Explorer navigate to c:\SWSetup\sp104245\ and double-click install.bat

Re: Re:Deleting Registry Keys

_xReTr0_ — Fri, 19 Mar 2021 13:00:10 GMT

It says the driver is not supported on this OS version