topic Re:Intel(R) Iris(R) Xe Graphics Probleme mit Citrix Workspace in Graphics

Intel(R) Iris(R) Xe Graphics Probleme mit Citrix Workspace

Dephi — Wed, 03 Mar 2021 10:22:45 GMT

Hallo zusammen,

unsere Firma hat sich neue Laptops angeschafft (Lenovo E14 Gen 2)
Diese haben eine: Intel(R) Iris(R) Xe Graphics

Problembeschreibung:
Wenn Citrix Workspace gestartet wird, bleibt er kurze Zeit später hängen, bevor er die Apps anzeigt.
Wenn man das Fenster minimiert und wieder aufruft, werden die Apps angezeigt.
Wenn wir den Grafikkartentreiber auf den vorherigen Treiber aktualisieren, besteht das Problem nicht mehr.
Jedoch werden dann auch nicht mehr andere Bildschirme erkannt.

Hat jemand ähnliche Probleme oder sogar eine Lösung parat?

Viele Grüße,

Dennis

Re: Intel(R) Iris(R) Xe Graphics Probleme mit Citrix Workspace

David_G_Intel — Thu, 04 Mar 2021 23:21:47 GMT

Hello Dephi

Thank you for posting on the Intel️® communities.

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

To provide recommendations for this request, we need more information:

Did this start after a specific update?
How many systems are affected by this? Are they all the same model?
Please list the drivers you tested, the ones that work, and the ones that give you problems.
Do you use the Lenovo* drivers or the Intel* drivers?
Which version of Windows do you use?
If possible, please share screenshots and videos of the problem.
Are there any other apps giving you problems, or is this the only one?
Did you verify with the software support for recommendations?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.

Regards,

David G

Intel Customer Support Technician

Re:Intel(R) Iris(R) Xe Graphics Probleme mit Citrix Workspace

David_G_Intel — Wed, 10 Mar 2021 07:13:08 GMT

Hello Dephi

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Intel(R) Iris(R) Xe Graphics Probleme mit Citrix Workspace

David_G_Intel — Tue, 16 Mar 2021 07:35:46 GMT

Hello Dephi

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician