topic Re:Black Screen when changing settings on Intel Graphics Command Center in Graphics

Black Screen when changing settings on Intel Graphics Command Center

ableabh — Thu, 18 Mar 2021 06:33:56 GMT

I am using a Dell Latitude 5400. Changing any settings from the display tab inside Intel Graphics Command Center like contrast, saturation and hue results in a black screen. This has been reported previously also by others so seems like a common issue which should be fixed.

I can restore the Display only by connecting it to an external monitor and uninstalling the graphics driver, but right now I don't even have an external monitor so afraid to make any changes.

I really want to use the Graphics Command Center because the display appears a bit dull.

Drivers: Intel UHD Graphics 620 (v27.20.100.9126)

GCC version: 1.100.3282.0

Re:Black Screen when changing settings on Intel Graphics Command Center

David_G_Intel — Fri, 19 Mar 2021 04:20:05 GMT

Hello ableabh

Thank you for posting on the Intel️® communities.

Please share with us the following information:

When did this issue start?
Does this happen with different driver versions?
- If you tested different drivers, please list their version.
Did this start after an OS (or driver) update?
Windows version and build
Does this happen with both Intel and Dell drivers?
Provide the Intel® System Support Utility (Intel® SSU)
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".

If you can, please share a video with us to get a better understanding of the problem.

Regards,

David G

Intel Customer Support Technician

Re:Black Screen when changing settings on Intel Graphics Command Center

David_G_Intel — Wed, 24 Mar 2021 01:02:26 GMT

Hello ableabh

Were you able to check the previous post?

Let us know if you still need assistance.

Regards,

David G

Intel Customer Support Technician

Re:Black Screen when changing settings on Intel Graphics Command Center

David_G_Intel — Fri, 26 Mar 2021 22:59:13 GMT

Hello ableabh

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician