topic Re: Re:Driver and Support Assistant Not Working On Windows 10 in Graphics

Driver and Support Assistant Not Working On Windows 10

geo — Wed, 13 Jan 2021 01:47:05 GMT

My Support assistant isn't working. I receive a notification that I have driver updates available. When I go to the intel page, it says I need to download the app again and then it "unistalls" the app. It work ok for a few months, but this is a recent problem

Re: Driver and Support Assistant Not Working On Windows 10

AlHill — Wed, 13 Jan 2021 01:49:56 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Driver and Support Assistant Not Working On Windows 10

geo — Wed, 13 Jan 2021 02:47:45 GMT

Hi AlHill, thanks for the reply. I've attached the file

Re:Driver and Support Assistant Not Working On Windows 10

Sebastian_M_Intel — Wed, 13 Jan 2021 19:21:11 GMT

Hello geo,

Thank you for posting on the Intel® communities.

Please try the following steps and let us know about the outcome:

1. What is the browser that you are using? Make sure that you are using the validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers)

2. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) from Apps and Features:

Click Start.
Open Control Panel.
Select Programs.
Select Programs and Features.
From the list that displays, click Intel® Driver & Support Assistant.
Click Uninstall.
A new window opens that offers to uninstall the program.

3. Remove any remaining files from the Intel® DSA in the system using the Uninstaller tool.

4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator).

5. In case the above does not work, please provide the Intel® DSA logs for the tool and uninstaller:

Intel® DSA:

Press Windows key + E (File explorer Windows will be opened with this key combination).
Click on "This PC."
Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".

Intel® DSA Uninstaller tool:

Use the Uninstaller tool again to uninstall the remaining files for the Intel® DSA.
Press Windows key + E (File explorer Windows will be opened with this key combination).
Click on "This PC."
Look for: Disk C:\, on the search bar, type: "DSAUninstaller.log".
Take the logs, copy and paste them into a folder and send them to us.

Regards,

Sebastian M

Intel Customer Support Technician

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

Re: Re:Driver and Support Assistant Not Working On Windows 10

geo — Wed, 13 Jan 2021 22:04:03 GMT

Thanks Seb, worked a treat 😀

BTW, I was using Brave as my browser and didn't have any issues previously.

Re:Driver and Support Assistant Not Working On Windows 10

Sebastian_M_Intel — Thu, 14 Jan 2021 00:44:23 GMT

Hello geo,

Thank you for your reply.

I am glad to hear that your Intel® DSA is now working. Based on that, we will proceed to close this inquiry; if you have any additional questions, please submit a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:Driver and Support Assistant Not Working On Windows 10

whoamiindeed — Wed, 24 Mar 2021 17:08:02 GMT

Sebastian, I've always used Brave (chromium) as my default browser, and Intel Support Assistant worked on it fine until this year. Now it doesn't, which - I guess I understand, since it's not directly Chrome, and certainly isn't Firefox or Edge. But I don't understand why Brave did used to work, and stopped. ?

Thanks, though, switched to Chrome and it worked much better.

Re: Re:Driver and Support Assistant Not Working On Windows 10

matiasch — Fri, 02 Jul 2021 10:29:34 GMT

Hi. Where I can find the "Unistaller tool"? The page isn´t working. ("We are sorry. The page is temporalily unaivailable..").

Re: Re:Driver and Support Assistant Not Working On Windows 10

n_scott_pearson — Sat, 03 Jul 2021 00:35:38 GMT

This display ordering makes this almost humorous. @matiasch is saying in the entry above that he can't get to the tool and the entry below is @Sebastian_M_Intel saying glad you resolved it. Of course, they are posts 6 months apart and have nothing to do with each other. Why? Because @matiasch has hijacked this conversation. @matiasch - It doesn't matter if you believe that you have the same problem; set up your own conversation. No arguing. We will answer you there...

...S

Re: Driver and Support Assistant Not Working On Windows 10

Lele33 — Sun, 24 Oct 2021 11:17:18 GMT

Hello, i have the same problem. So i did the same. Can you help me please ?

Re: Re:Driver and Support Assistant Not Working On Windows 10

Lele33 — Sat, 06 Nov 2021 13:17:46 GMT

Hello, I have the same problem. Can you help me ?