topic Re:Intel Iris Xe Graphics Issue in Graphics

Intel Iris Xe Graphics Issue

gummy21 — Fri, 26 Mar 2021 11:32:54 GMT

hi! i just bought an ASUS k413ea with intel iris xe graphics and 11th gen i5. It's still 1 day old, but it already show a problem, my screen keeps flickering. When i set the brightness to the lowest, the flickers clearly visible and it annoys me a lot. I've tried to update all the drivers but nothing changed. So how can i fix this?

Re: Intel Iris Xe Graphics Issue

David_G_Intel — Tue, 30 Mar 2021 05:43:35 GMT

Hello gummy21

Thank you for posting on the Intel️® communities.

Please share with us a video of the problem and the results of the Intel® System Support Utility (Intel® SSU)

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Also, please provide the following information:

Drivers versions tested
Did you try the drivers from the OEM?
Does this happen with a second screen?
If you use the Microsoft Basic Display Adapter, do you see the same problem?

Regards,

David G

Intel Customer Support Technician

Re:Intel Iris Xe Graphics Issue

Alberto_Sykes — Fri, 02 Apr 2021 19:07:07 GMT

Hello gummy21, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Intel Iris Xe Graphics Issue

David_G_Intel — Thu, 08 Apr 2021 04:01:40 GMT

Hello gummy21

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician