topic Re: Re:OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630 in Graphics

OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630

Joe_C — Sat, 17 Apr 2021 00:02:05 GMT

Hi David,

We thought we would try to re-report the bug involving the GL_SELECT issue. We found a Desktop that shows the issue (it is a Dell Precision 3620 with Intel HD Graphics 630). Previously we submitted this and you stated you were unable to repeat the issue. We were using laptops at that time. The only desktops we could find were really old and did not show the issue. This relatively new desktop shows the problem with a driver dated 4/11/2020, version 26.20.100.8142.

I had to install the Visual Studio C++ re-distributable for 32-bit (i.e. vcredist_x86.exe) to run the OpenGL-102.exe and OpenGL-103.exe.

Are you able to run the OpenGL-103.exe on a Intel HD Graphics 630? Hit the Refresh button twice. On our side the OpenGL-102.exe runs and the OpenGL-103.exe crashes doing the same operations but with different size arrays.

The application is attached to the previous bug report. We can provide 64-bit applications. Previously you provided a link to a developer resource, I passed this on to our programmers. We really would like this issue fixed.

Let us know how we can help, e-mail correspondence is best for us if that is possible.

Joe C.

P.S. Here is the link to the previous bug report: https://community.intel.com/t5/Graphics/OpenGL-crash-using-large-array-in-glRenderMode-GL-SELECT-on/m-p/1263603

Re:OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630

David_G_Intel — Wed, 21 Apr 2021 07:27:51 GMT

Hello Joe_C

Thank you for posting on the Intel️® communities.

Please provide the Intel® System Support Utility (Intel® SSU) results of this new system tested.

Regards,

David G

Intel Customer Support Technician

Re: Re:OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630

Joe_C — Wed, 21 Apr 2021 15:03:47 GMT

I have run ssu.exe on the machine. The values checked were: "Display", "Memory", "Motherboard", "Operating System", and "Processor".

Let me know if you need more.

Joe C.

Re: OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630

David_G_Intel — Wed, 28 Apr 2021 17:34:02 GMT

Thank you for the information provided. The best option in this case is to continue working with the developer zone to identify a possible issue with the software, we will keep the thread open in case any community member wants to provide more information but it will no longer be monitored by Intel. Thank you for your understanding.

Regards,

David G

Intel Customer Support Technician

Re: OpenGL GL_SELECT Draw issue with Desktop HD Graphics 630

Joe_C — Fri, 22 Oct 2021 22:38:46 GMT

David,

We see this issue on another machine and have an end-user reporting the problem. The latest machine (in-house) is a Dell Latitude with Intel Iris XE Graphics (version 4.6.0 - Build 27.20.100.9749). Is it possible for someone to run the OpenGL-103.exe on a similar device with the Intel Iris Xe Graphics to see if it crashes for them?

I do not see how to report a graphics driver bug on the Developer Zone. Can you (anyone) help to point the way to report a bug? It seems like it routes me back to the Developer Community site (this site). And you appear to be sending me to the Developer Zone. We need to get this fixed for our customers.

Joe C.

P.S. We may also see an additional issue related to polygon strips and picking. But as far as I know I would report that here. It does seem like some developer community responses are for graphics driver bugs. Please let me know or point me to the location in the Developer Zone where I can re-report this bug and another.