topic Frozen tablet after update in Graphics

Frozen tablet after update

Smiolo — Fri, 23 Apr 2021 18:53:30 GMT

Hello. I have a TECLAST tablet X98 Air 3G dual boot. After the latest update 20H2 in Windows 10, I was asked if I wanted to install also the latest Intel graphics driver and I accepted. After that the tablet froze completely. The problem is that I can't use the touchscreen or open bluetooth to connect a mouse. I only can force shutdown andd use the command prompt. I reset the tablet and re-installed the Windows but the problem with the graphics driver remains. How can I uninstall the latest driver?

The Android functions fine.

Re: Frozen tablet after update

n_scott_pearson — Sat, 24 Apr 2021 02:30:01 GMT

For tablets, like laptops, notebooks, 2in1s, etc., the recommendation is to stick with the graphics drivers provided by the tablet manufacturer. Often these drivers are modified by the vendor to support special features of their tablet. Installing a generic Intel driver will wipe out these special features and result in situations like you are in. Back out of this driver and go back to that provided by the tablet vendor.

...S

Re: Frozen tablet after update

Smiolo — Sat, 24 Apr 2021 12:35:02 GMT

Thank you very much for your answer. You have absolutely right. My problem is I can't reinstall the old driver. After the reset I made, the installation of the Windows stops in the language choice. I can't proceed to uninstall the driver, as the touchscreen doesn't work.