topic Re: Can´t update my drivers in Graphics

Can´t update my drivers

rubno — Sun, 18 Apr 2021 18:48:26 GMT

Hello everibody.

I have some problem with trying to update my drivers because when i put to download the drivers still the same. I tried to copy the link and try in other brower and the problem stills. Can someone try to help me please?

I will put photo in attach to see exacly what happens:

If someone can help me i will be very grateful!

Re:Can´t update my drivers

ArpitaP_Intel — Mon, 19 Apr 2021 09:18:58 GMT

Hello,

Thanks for reaching out to us.

Please let us know if you get some error while downloading the drivers.

Alternatively, please try to download the required drivers from the below link

https://downloadcenter.intel.com/product/80939/Graphics

Let us know if you require any further assistance.

Regards,

Arpita

Re: Can´t update my drivers

AlHill — Tue, 20 Apr 2021 11:28:11 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Can´t update my drivers

rubno — Mon, 26 Apr 2021 09:38:05 GMT

I have downloaded the software and get the txt file. Then When i put to submit redirect to the browser and it´s not working...

There´s another way to send the txt file to try to solve the problem?

Re: Can´t update my drivers

AlHill — Mon, 26 Apr 2021 09:48:30 GMT

Do not submit. Just attach to this thread using the "Drag and drop" method.

Doc (not an Intel employee or contractor)

Re: Can´t update my drivers

rubno — Mon, 26 Apr 2021 09:52:51 GMT

Here he are.

Hope that you can solve the problem.

Re: Can´t update my drivers

n_scott_pearson — Mon, 26 Apr 2021 19:27:51 GMT

The submission feature does not work. You need to manually add the text file to a response message by dragging it to the box titled: "Drag and drop here or browse files to attach".

...S

Re: Can´t update my drivers

rubno — Mon, 26 Apr 2021 20:22:15 GMT

I think that now it is in the right place

Re:Can´t update my drivers

DeividA_Intel — Thu, 29 Apr 2021 20:39:56 GMT

Hello rubno,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Have you tried to uninstall and reinstall the Intel® Driver & Support Assistant?

- Intel® Driver & Support Assistant Uninstaller: https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- File: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

2. Intel® Driver & Support Assistant some times has issue updating drivers in laptops since they have customized drivers (Intel ones are generic) and may not be compatible with generic drivers. Try to use the drivers from Asus:

- ROG Strix G G531 (BIOS model name G531GU): https://rog.asus.com/laptops/rog-strix/rog-strix-g-g531-series/helpdesk_download

3. If Asus drivers did not work, try with Intel's drivers:

- Wi-Fi: https://ark.intel.com/content/www/us/en/ark/products/99446/intel-wireless-ac-9560.html

- Bluetooth: https://downloadcenter.intel.com/download/30326/Intel-Wireless-Bluetooth-for-Windows-10?v=t

- Graphics are up to date

4. Have you run all the windows updates, including optional?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Can´t update my drivers

DeividA_Intel — Tue, 04 May 2021 21:49:44 GMT

Hello rubno,

Were you able to check the previous post and try the recommendations? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Can´t update my drivers

DeividA_Intel — Fri, 07 May 2021 22:41:19 GMT

Hello rubno,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Can´t update my drivers

rubno — Sat, 08 May 2021 06:44:11 GMT

Problem solved.
Thank tou very much