topic Re:TrueColorALS and igfxext.exe in Graphics

TrueColorALS and igfxext.exe

cggalloway — Tue, 20 Apr 2021 02:18:46 GMT

Another user came up with a solution to the excessive procreation (spawning) of igfxext.exe processes.

A temporary fix is to kill TrueColorALS.

Question: Is Intel investigating this problem and plan to fix it?

I got to spend my weekend reloading Win10 on my laptop and recovering all of my applications because I blew up my laptop trying to find a solution to this.

The respawning of igfxext was consuming 15% - 25% of my CPU which was absolutely unacceptable.

Re:TrueColorALS and igfxext.exe

David_G_Intel — Thu, 22 Apr 2021 09:03:32 GMT

Hello cggalloway

Thank you for posting on the Intel️® communities.

To start an investigation on this we need more information, please share with us the Intel® System Support Utility (Intel® SSU)

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:TrueColorALS and igfxext.exe

David_G_Intel — Tue, 27 Apr 2021 05:52:37 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:TrueColorALS and igfxext.exe

David_G_Intel — Thu, 29 Apr 2021 23:42:37 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician