https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1280220#M96926 <P>Real-Time Preview used to be working! i've already turn on "Automatically process video to enhance it" and restart my laptop multiple times.. can i get any help? thanks!<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p2.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/16713i9D63FB035A8DC7EB/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="p2.png" alt="p2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p1.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/16714i4476DBF7A65E7118/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="p1.png" alt="p1.png" /></span></P> Mon, 10 May 2021 12:21:50 GMT titoadaam 2021-05-10T12:21:50Z https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1280220#M96926 <P>Real-Time Preview used to be working! i've already turn on "Automatically process video to enhance it" and restart my laptop multiple times.. can i get any help? thanks!<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p2.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/16713i9D63FB035A8DC7EB/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="p2.png" alt="p2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p1.png" style="width: 999px;"><img src="https://community.intel.com/t5/image/serverpage/image-id/16714i4476DBF7A65E7118/image-size/large/is-moderation-mode/true?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="p1.png" alt="p1.png" /></span></P> Mon, 10 May 2021 12:21:50 GMT https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1280220#M96926 titoadaam 2021-05-10T12:21:50Z https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1280315#M96935 <P>titoadaam, Thank you for posting in the Intel® Communities Support.</P> <P>&nbsp;</P> <P>In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:</P> <P>What is the model of the laptop?</P> <P>Is this a new computer?</P> <P>Was it working fine before?</P> <P>When did the issue start?</P> <P>Did you make any recent hardware/software changes?</P> <P>Which Windows* version are you using?</P> <P>Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":</P> <P><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600" target="_blank" rel="noopener">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600</A></P> <P>&nbsp;</P> <P>Any questions, please let me know.</P> <P>&nbsp;</P> <P>Regards,</P> <P>Albert R.</P> <P>&nbsp;</P> <P>Intel Customer Support Technician</P> <P>&nbsp;</P> Mon, 10 May 2021 20:18:03 GMT https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1280315#M96935 Alberto_Sykes 2021-05-10T20:18:03Z https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1281530#M97062 <P>Hello titoadaam, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><BR /> Fri, 14 May 2021 20:08:13 GMT https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1281530#M97062 Alberto_Sykes 2021-05-14T20:08:13Z https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1283332#M97301 <P>Helo titoadaam, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><BR /> Thu, 20 May 2021 21:25:33 GMT https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1283332#M97301 Alberto_Sykes 2021-05-20T21:25:33Z https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1283333#M97302 <P>Helo titoadaam, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><BR /> Thu, 20 May 2021 21:26:28 GMT https://community.intel.com/t5/Graphics/Intel-Graphics-Command-Center-Real-Time-Preview-NOT-WORKING/m-p/1283333#M97302 Alberto_Sykes 2021-05-20T21:26:28Z