topic Problema al escanear in Graphics

Problema al escanear

Javier_de_Juan_Bocos — Thu, 13 May 2021 15:20:44 GMT

Cada vez que escaneo a través de Intel para obtener una actualización de los controladores, me indica que ha habido un error y que vuelva a escanear mas adelante.

No me indica código de error ni cual es el problema. He reinstalado y corregido errores del programa y sigue dando el mismo fallo.

¿Cómo puedo solucionarlo?

Adjunto captura de pantalla con el fallo que me aparece.

Gracias

Re: Problema al escanear

AlHill — Thu, 13 May 2021 15:26:52 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Problema al escanear

Javier_de_Juan_Bocos — Thu, 13 May 2021 15:32:54 GMT

Thank you, so much.

Re:Problema al escanear

Alberto_Sykes — Wed, 19 May 2021 18:10:20 GMT

Javier_de_Juan_Bocos, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

For this specific scenario, we recommend to try scanning with a different browser since Intel® DSA only works with the following browsers: Chrome, Firefox and Edge.

Then you can also try to clear the browser cache then try rescanning the Intel® DSA tool.

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 21.2.13.9:

https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 21.2.13.9:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

If the issue remains, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Problema al escanear

Javier_de_Juan_Bocos — Sun, 23 May 2021 17:42:36 GMT

Hello Alberto_R_Intel1,

Thank you very much for helping me to solve the problem.

I have uninstalled version 21.2.13.9 and reinstalled it. With this action it works correctly again.

Thanks again for helping me.

I hope I won't get another similar error.

Best regards

Re:Problema al escanear

Alberto_Sykes — Mon, 24 May 2021 21:27:53 GMT

Hello Javier_de_Juan_Bocos, You are very welcome, thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that the problem with the Intel® DSA got fixed by uninstall version 21.2.13.9 and reinstall it and now it is working properly, hopefully it will continue to do so from now on.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician