topic Re: Graphics card updated in Graphics

Graphics card updated

Louise_M — Sat, 22 May 2021 11:09:31 GMT

Hello

I've updated my drivers but the tv/pc HDMI connection isn't working.

Please

Re: Graphics card updated

AlHill — Sat, 22 May 2021 11:13:12 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Graphics card updated

Louise_M — Sat, 22 May 2021 12:45:06 GMT

Thanks there you go...

Re: Graphics card updated

Louise_M — Sat, 22 May 2021 13:37:24 GMT

Intel says that the drivers are well updated but still having a problem connecting

Re:Graphics card updated

David_G_Intel — Wed, 26 May 2021 06:27:06 GMT

Hello Louise_M

Thank you for posting on the Intel️® communities.

We see that you tested the latest drivers from the Intel website and the OS is up to date. Because of the customizations included, we recommend that you use the drivers provided by HP*. You can contact HP* to use their customized drivers, verify that the firmware is up to date and HDMI port is working properly.

Regards,

David G

Intel Customer Support Technician