topic Re: Re:Intel iris xe in Graphics

Intel iris xe

Pushap — Thu, 10 Jun 2021 12:23:41 GMT

I installed The latest intel iris xe driver 30.0.100.9667in my hp laptop . It reduced my GPU usage in games to 0% and I am able to get only one fps

Re:Intel iris xe

DeividA_Intel — Fri, 11 Jun 2021 18:57:59 GMT

Hello Pushap,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

· To save your scan, click Next and click Save.

2. Have you run all Windows updates, including optional updates?

3. Does the issue happen with the HP drivers?

4. Does the issue happen with the previous Intel driver version?

5. Does the issue happen with only one game or happen with more?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Intel iris xe

Pushap — Sat, 12 Jun 2021 12:12:40 GMT

Only happens with 30.0.100.9667 and 27.20.100.9616 in valorant .For 2-3 days I was able to play this game at stable 60 fps (driver version-27.20.100.9616) but now it only give 1 fps . It give 60 fps on other driver also but their is no stability ,these both version gave somewhat stable fps .

Re:Intel iris xe

DeividA_Intel — Tue, 15 Jun 2021 18:50:30 GMT

Hello Pushap,

I would like to let you know that we tried to replicate the issue with an Intel® Iris® Xe Graphics but we have not presented the same situation (no frame drops). At this point I recommend you to try the following:

1. Use drivers from HP.

2. If HP driver did not work, roll back to driver version 27.20.100.8476:

- https://downloadcenter.intel.com/download/29784

3. If possible, install the game in an SSD driver, we have noticed that this has helped with the issue.

4. Check with HP for any further steps.

Also, to receive/check for any update or addition information we have a thread dedicated to this behavior, I recommend you to keep an eye on this thread to get the latest updates on this issue.

- https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/td-p/1213635/page/5

Regards,

Deivid A.

Intel Customer Support Technician