topic Re:Screen flicker with Intel drivers (Surface Laptop) in Graphics

Screen flicker with Intel drivers (Surface Laptop)

tjsurface — Sun, 06 Jun 2021 06:44:50 GMT

This same thing happened with my other Surface 3 laptop and now it's happening with the exchanged unit. Leading me to believe it is not a hardware issue. or maybe it is?

The screen will have a slight flicker UNLESS the cursor is moving. This does not happen in BIOS and it does not happen with the stock Windows driver. I have tried 3 different web browsers and even did a factory reset. Everything is fully up to date. I've also tried disabling certain power saving features with the Intel Graphics Control Panel.

Example: https://streamable.com/wp9nsz

This is the original graphics driver: https://ibb.co/ZH1LK32

These are the updated drivers I've tried: https://ibb.co/6wMydQm

Hopefully, someone can help me because it's driving me crazy.

Thank you!

Re:Screen flicker with Intel drivers (Surface Laptop)

David_G_Intel — Wed, 09 Jun 2021 04:56:43 GMT

Hello tjsurface

Thank you for posting on the Intel️® communities.

We didn't get any information from the last two links provided, please list the driver versions tested and share with us the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Can you confirm if this happens with a second screen too?

Regards,

David G

Intel Customer Support Technician

Re: Re:Screen flicker with Intel drivers (Surface Laptop)

tjsurface — Tue, 15 Jun 2021 16:03:43 GMT

I have attached my results. I have tried the last 10 newest Intel graphics drivers listed on your driver site. The flickering does not occur on a second screen. There is no flickering when the cursor is moving and there is no flickering in the UEFI settings.

Thank you.

Re:Screen flicker with Intel drivers (Surface Laptop)

David_G_Intel — Tue, 15 Jun 2021 07:58:15 GMT

Thanks for the information provided. In this case, due to the model of your computer, we recommend that you use the drivers provided by Windows update or those on the manufacturer's website. Surface laptops are known to use highly custom drivers provided by the laptop manufacturer, in a bundle most of the time. The drivers on the Intel website do not include these customizations and that might be the cause of your problem, we recommend contacting Microsoft for the correct drivers.

Regards,

David G

Intel Customer Support Technician

Re: Re:Screen flicker with Intel drivers (Surface Laptop)

tjsurface — Tue, 15 Jun 2021 08:28:05 GMT

Ok i will try this. Thank you.

Re:Screen flicker with Intel drivers (Surface Laptop)

David_G_Intel — Tue, 29 Jun 2021 18:58:49 GMT

Hello tjsurface

Did you test the drivers?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:Screen flicker with Intel drivers (Surface Laptop)

David_G_Intel — Fri, 02 Jul 2021 20:46:39 GMT

We have not heard back from you, so we will close this thread. Please remember to contact the manufacturer if you experience any issues with their drivers.

Best regards,

David G.

Intel Customer Support Technician