topic Re: Operating System Not Supported - Intel SSD Data Center Tool in Intel® Optane™ Solid State Drives

Operating System Not Supported - Intel SSD Data Center Tool

SGran1 — Tue, 21 Aug 2018 19:56:59 GMT

CommunityAdmin

Having a problem installing the Intel SSD Data Center Tool on a Windows Server 2012 R2 Install 64bit. Seems the installer see's the opposite version of what is installed when attempting install of either 32 or 64 bit version.

I see others have the problem, and appears that a clean install of the OS with no updates, then SSD tool will work. However, this is a production server and unable to perform that request.

install log below;

! Result from SetNamedSecurityInfo = 0

>>> 8/21/2018 12:29:53:821

[Install Configuration]

Installer Version: 1.3.5.0

Compile date = Wed Apr 12 14:09:40 2017

OS command line = "C:\Users\user\Desktop\Intel SSD Data Center Tool x64 -v3.0.14.400.exe"

Effective command line =

Windows Version = Windows 2012

Platform = 32 bit

Core Version = 3.0.1 (IIF2++)

System up time = 4290448 sec

Source: C:\Windows\temp\81ec525c-1dcc-4169-94c3-330c3b41c2a4

[Languages]

User default LangID: 0x409

User default UI language: 0x409

Using setup.exe for strings

[Checking requirements]

Checking for admin rights

Admin rights OK

Checking OS

! Invalid OS

IIF will NOT initiate reboot

Exit code = 0xA003

ResultCode = 40963

<<< 8/21/2018 12:29:55:480

! Result from SetNamedSecurityInfo = 0

>>> 8/21/2018 12:33:47:073

[Install Configuration]

Installer Version: 1.3.5.0

Compile date = Wed Apr 12 14:09:40 2017

OS command line = "C:\Users\user\Desktop\Intel SSD Data Center Tool Win32 -v3.0.14.400.exe"

Effective command line =

Windows Version = Windows 2012

Platform = 64 bit

Core Version = 3.0.1 (IIF2++)

System up time = 4290681 sec

Source: C:\Windows\temp\5b00ca40-6ad5-40bb-abc7-ed188f910398

[Languages]

User default LangID: 0x409

User default UI language: 0x409

Using setup.exe for strings

[Checking requirements]

Checking for admin rights

Admin rights OK

Checking OS

! Invalid OS

IIF will NOT initiate reboot

Exit code = 0xA003

ResultCode = 40963

<<< 8/21/2018 12:33:49:311

Many thanks.

Re: Operating System Not Supported - Intel SSD Data Center Tool

idata — Tue, 21 Aug 2018 22:32:15 GMT

Hello scottgSD,

Thanks for posting your question on the our community.

After researching on your issue the only solution available is to do a clean OS installation as you mentioned.

I will ask our engineering team if there is any other workaround for this issue.

Thanks for your patience.

Best Regards,

Juan N.

Re: Operating System Not Supported - Intel SSD Data Center Tool

SGran1 — Tue, 21 Aug 2018 22:46:03 GMT

Hi Juan,

Thanks for the reply. As I mentioned, this is a production server. These are SSD's supplied from Dell for the use in a server. Reinstalling the OS to resolve a problem with a 3rd party tool is not an acceptable solution.

I await a response from your colleagues who can offer more information or engineering team for a fix.

Thank you, my best

Scott

Re: Operating System Not Supported - Intel SSD Data Center Tool

idata — Wed, 22 Aug 2018 21:07:17 GMT

Hello Scott,

Engineering has just provided a possible way to solve your issue.

Do you have a working installation of DCT? If you do you can try to copy the isDCT directory from the working installation and use the tool on the server with the installation issue.

Let me know if this solution helps to resolve your issue.

Best Regards,

Juan N.

Re: Operating System Not Supported - Intel SSD Data Center Tool

idata — Tue, 28 Aug 2018 22:59:46 GMT

Hello Scott,

I would like to know if you have any additional question regarding this issue.

Best Regards,

Juan N.

Re: Operating System Not Supported - Intel SSD Data Center Tool

SGran1 — Wed, 29 Aug 2018 14:42:01 GMT

Hi Juan,

I was able to get it working based on your recommendation to copy the files from a working install from another PC. Thanks for the help.

My best,

Scott G

Re: Operating System Not Supported - Intel SSD Data Center Tool

idata — Wed, 29 Aug 2018 15:56:14 GMT

Hi Scott,

Thanks for you notification. We are glad you were able to fix the issue.

If you have any additional question do not hesitate to create a new post on our community and we will be glad to help you.

Best Regards,

Juan N.