topic Re: Failed to load ldlinux.c32 in Intel® Optane™ Solid State Drives

Failed to load ldlinux.c32

ppara5 — Tue, 16 Jul 2019 07:40:30 GMT

I downloaded and burned-to-cdr the file for updating SSD firmware via the below URL. But when I ran it, I saw the error message "Failed to load ldlinux.c32." Is the utility broken?

https://downloadcenter.intel.com/download/28749/Intel-SSD-Firmware-Update-Tool

A related question: for the SSD Toolbox, is it mandatory that the SSD be connected via SATA or does it work via an external USB enclosure?

Re: Failed to load ldlinux.c32

Santiago_A_Intel — Wed, 17 Jul 2019 03:30:57 GMT

Hi ppara5,

Thank you for contacting Intel® SSD Support Group on your request for support on the Intel® SSD Firmware Update Tool.

Intel® SSD Firmware Update Tool cannot be used when the SSD is connected externally through an adapter or enclosure. Also, some back planes may cause the Intel® SSD Firmware Update Tool to not recognize the SSD properly.

Please find complete installation instruction by following this link: https://www.intel.com/content/www/us/en/support/articles/000020439/memory-and-storage.html

Don’t hesitate to contact us in case you might have any additional inquiries.

Have a nice day

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Failed to load ldlinux.c32

Santiago_A_Intel — Thu, 25 Jul 2019 05:07:21 GMT

Hi ppara5,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Failed to load ldlinux.c32

Santiago_A_Intel — Wed, 31 Jul 2019 03:54:31 GMT

Hi ppara5,

Greetings from Intel® SSD support group

This is to let you know, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel