topic I can't load the Firmware Update Tool in Intel® Optane™ Solid State Drives

I can't load the Firmware Update Tool

XYang43 — Fri, 04 Oct 2019 08:25:01 GMT

The FUT has stuck every time when I boot from the USB flash drive.

This is the screen before the system stuck.

Re: I can't load the Firmware Update Tool

Santiago_A_Intel — Sat, 05 Oct 2019 05:54:11 GMT

Hello XYang43;

Greetings from Intel® SSD Communities.

As per the information provided, you are looking for support on our Intel® SSD Firmware Update Tool (FUT).

Since we do not have further details on your system or steps taken to perform the Firmware Update; please let us recommend the standard procedure to perform Firmware Update using a USB flash drive.

First, you’ll need to download the Intel® SSD Firmware Update Tool from Intel’s website, by following this link: https://downloadcenter.intel.com/download/28749/Intel-SSD-Firmware-Update-Tool to properly get informed on Limitations, requirements and installation steps, please download the Intel® SSD Firmware Update Tool User Guide, by accessing this link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_FUT_User_Guide.pdf

Second, to create an ISO image to an USB Flash drive, please go to section 2.3 (Page 11) for detailed instructions.

In case you are not able to create the ISO image using a USB Flash Drive, please provide to us the specific model of SSD you are trying to update; additionally, we have available the Intel® System Support Utility (SSU), please send us the SSU logs extracted from your system (this to get a better understanding of your current configuration)

· Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) or visit https://downloadcenter.intel.com/download/26735/ (for Linux) to download the software.

· When finished downloading it, open it.

· Attach the file obtained to your reply.

We will be waiting for your response. We will be more than happy to help you in any way we can.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Re: I can't load the Firmware Update Tool

Santiago_A_Intel — Thu, 10 Oct 2019 07:30:24 GMT

Hello XYang43;

Last week we have provided details about the procedure to create a USB Flash Drive to perform the Firmware update. Also, we have requested additional details about your system, using the Intel® System Support Utility (SSU).

We will be waiting for your response. We will be more than happy to help you in any way we can.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Re: I can't load the Firmware Update Tool

Santiago_A_Intel — Tue, 15 Oct 2019 06:59:53 GMT

Hello XYang43;

By reviewing the thread, we have no received response to our posts; therefore, we are closing this topic.

Please feel free to get back to us in the Intel® communities.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel