topic Re:SSD P3100 error 10/53 in Intel® Optane™ Solid State Drives

SSD P3100 error 10/53

T__Powell — Wed, 29 Dec 2021 17:57:47 GMT

Tried to update firmware using the /ssd toolbox, but an error occured 10/53. I am not a computer wizard and I tried doing some searches, but not finding any links on how I may resolve this error or really don't know if it's worth resolving, but any advice would be appreciated.

Thank you!!!!

Re:SSD P3100 error 10/53

JosafathB_Intel — Wed, 29 Dec 2021 19:22:09 GMT

Hello, T__Powell.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support for your Intel® SSD DC P3100 Series. If we inferred correctly, we would appreciate it if you may review the following information:

1. The Intel® Memory and Storage Tool is the newest tool that replaced the Intel® toolbox.

We advise you to use The Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/download/19520/intel-memory-and-storage-tool-cli-command-line-interface.html?v=t

To perform the firmware update of your SSD. This by following the Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342245-006US.pdf

2. If you experience any problem with this tool, please provide us with screenshots of the errors and the following information:

We would like to check the SMART attributes of your Intel® SSDs and review them to see if they show any error, using this system or another system that recognize the drives:

*Please extract the following logs by using the Intel® Memory and Storage Tool:

https://www.intel.com/content/www/us/en/download/19520/intel-memory-and-storage-tool-cli-command-line-interface.html?v=t

- SMART attributes: intelmas show -smart -intelssd “SSD_index”.

-The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”

A complete User Guide is available below. Replace the “SSD_index” with the actual index number of your SSD.

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342245-006US.pdf

We will follow up with you again on Friday, the 31st of December 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Happy holidays.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD P3100 error 10/53

JosafathB_Intel — Fri, 31 Dec 2021 21:40:54 GMT

Hello, T__Powell.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to your Intel® SSD DC P3100 Series. We would like to know if you were able to perform the firmware update or if you need further assistance.

We will follow up with you again on Tuesday, the 4th of January 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Re:SSD P3100 error 10/53

JosafathB_Intel — Tue, 04 Jan 2022 22:34:04 GMT

Hello, T__Powell.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to your Intel® SSD DC P3100 Series.

Since we have not heard from you in a while, we are going to close this community thread.

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread. We will no longer monitor this thread.

Best regards,

Jos B.

Intel® Customer Support Technician.