Intel® Optane™ Solid State DrivesのトピックRe: Intel support website in a infinite redirect for RMA request

Intel support website in a infinite redirect for RMA request

Kal1 — Fri, 12 Feb 2021 19:03:49 GMT

I am trying to open a support request for RMA an intel ssd.

However if i dont login, I can check the warranty status of the drive.

When I login and try todo this, it infinitely redirects me to

https://www.intel.com/content/www/us/en/support.html

When I click on warranty & replacement it takes me to https://supporttickets.intel.com/warrantyinfo?lang=en-US, then just redirects me without letting me put in any info back to

https://www.intel.com/content/www/us/en/support.html

The support site seems completely broken to create RMA, I tried on 2 different browsers without any history on firefox and chrome.

Re: Intel support website in a infinite redirect for RMA request

BrusC_Intel — Sat, 13 Feb 2021 00:01:21 GMT

Hello, @Kal1.

Thank you for posting on the Intel Community Forums.

My apologies for the inconvenience you experienced while trying to submit your request.

I just tested the support portal and seems to be working fine, and there are no reports about issues happening right now, so it could have been a temporary problem.

- Oline Service cente / Request support: https://supporttickets.intel.com/servicecenter?lang=en-US

This thread will be closed right now since one of my colleagues is currently assisting you, but if you need any type of assistance from Intel in the future, you can always contact us back using any of the support method available.

Best regards,

Bruce C.

Intel Customer Support Technician