topic Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series in Intel® Optane™ Solid State Drives

Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

ArthurChou — Wed, 24 Dec 2025 10:18:39 GMT

Hi!

I recently got several pieces of Optane P5801X 400GB SSD, with original packages included.

Part No.: SSDPFR1Q400GBF1

It seems that they were packed in 23 JUN 2022, within the 5 yrs' warranty range.

I have looked up the part no. and the SN on the package on Intel & Solidigm websites, but resulted in nothing.

How can I receive warranty supports for these products?

Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

vish1 — Thu, 25 Dec 2025 00:27:58 GMT

Hello ArthurChou,

Greetings!!

Thank you for reaching out regarding the warranty assistance for the Intel® Optane™ P5801X 400GB SSD.

To help us verify the details and proceed further, could you please share clear pictures of the SSD with the Intel label clearly visible? This information will allow us to check the warranty status and assist you accordingly.

We appreciate your cooperation and look forward to your response.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

vish1 — Fri, 26 Dec 2025 19:44:52 GMT

Hello ArthurChou,

Greetings for the day!!

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review our previous email we provided.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

Re: Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

ArthurChou — Sat, 27 Dec 2025 12:54:05 GMT

sorry for my late response

Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

Amina_Sadiya — Sat, 27 Dec 2025 16:14:49 GMT

Hello ArthurChou,

Thank you for sharing the pictures. Could you kindly provide the proof of purchase and also assist us by sharing the troubleshooting steps you have performed.

Best regards,

Amina

Intel Customer Support Technician

Re: Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

ArthurChou — Tue, 30 Dec 2025 00:28:11 GMT

purchased on aliexpress. btw the disk is working well, just want to check out if it is covered by official warranty

Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

Azhari_Intel — Tue, 30 Dec 2025 02:03:17 GMT

Hello ArthurChou,

I hope you're doing well.

Thank you for sharing the pictures of the SSDs. While we were unable to verify the warranty information through our public Warranty page based on the images provided, we’ve used our internal tools to check the details for both drives. Please find the warranty information below:

Serial Number: PHAK2260007Q400AGN
Product Code: SSDPFR1Q400GBF1
FERT (MM Number): 99AGF4
Shipping Date: 09/28/2022
Warranty Expiration: 09/27/2027
Status: Active

Please let us know if you need have any further inquiries or require further assistance.

Best Regards,

Azhari_Intel

Re: Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

ArthurChou — Tue, 30 Dec 2025 03:53:12 GMT

thanks for providing that info!

Re:Question about official warranty support for Intel® Optane™ SSD DC P5801X Series

Azhari_Intel — Tue, 30 Dec 2025 04:43:57 GMT

Hello ArthurChou,

Greetings!

Since it seems you have no further enquiries, we shall proceed to close the forum case from our end.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.

Best Regards,

Azhari_Intel