topic Re: Intel SSD Firmware Update Tool Won't Detect any storage device in Intel® Optane™ Solid State Drives

Intel SSD Firmware Update Tool Won't Detect any storage device

AScer — Thu, 31 Aug 2017 14:55:40 GMT

Hi,

I am running the SSD Firmware update tool using a bootable USB in order to update Intel SSD DC S3520 240GB.

The server that contains these disks is a Dell R730.

I have removed UEFI and made sure that secure boot is not switched on as suggested by Intel's documentation whilst using the SSD FW tool.

Any suggestions?

Thanks

Adrian

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

idata — Thu, 31 Aug 2017 17:58:13 GMT

Hello ascerri,

We understand that you're trying to update the firmware on your Intel® SSD DC S3520 Series, but the Firmware Update Tool is unable to detect the drive.

In order to better assist you, we would like to have the following information:

1. What is the model number of your SSD? This information is found on the drive's label and should begin with "SSDS..."

2. Did this drive come preinstalled on your Dell* server?

3. How is the drive connected? Directly, or via a RAID adapter?

We look forward to hearing back from you.

Best regards,

Carlos A.

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

AScer — Fri, 01 Sep 2017 07:48:10 GMT

Hi,

Thanks for your reply.

1. SSDSC2BB240G7

2. No

3. No Raid, Dell HBA330 Mini. BIOS SATA settings are configured as 'AHCI' mode. I also tried switching this setting to 'ATA' mode to no avail.

Best Regards,

Adrian

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

idata — Fri, 01 Sep 2017 14:49:03 GMT

Hello ascerri,

Thank you for this information.

In order for the Intel® Firmware Update Tool to detect your SSD, it must be connected directly to a SATA port. Otherwise, the tool will only be able to see your host adapter.

Please try this and let us know if the issue is resolved.

Best regards,

Carlos A.

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

idata — Wed, 06 Sep 2017 21:54:08 GMT

Hello ascerri,

Looking at the specifications for your HBA, we noticed that it uses an LSI SAS controller.

While normally a direct connection is a requirement for firmware updates, your controller type may allow an exception if you use our Intel® SSD Data Center Tool for this procedure.

- https://downloadcenter.intel.com/download/26970/Intel-SSD-Data-Center-Tool?v=t Latest Intel® SSD Data Center Tool.- https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_DCT_3_0_x_User_Guide.pdf User Guide.

The Intel Solid-State Drive Data Center Tool works via command line, and must be ran using administrator rights. It is compatible with current Windows*, Linux*, and VMware ESXi* releases.

Firmware update details are found on page 35 and 58 of the User Guide.

You must run the following commands:

1. Identify your SSD, find it's index number: isdct.exe show -intelssd-Note: If this command returns no drives, it means the tool is only able to communicate with your HBA, not the SSD directly.2. Update it's firmware: isdct.exe load -intelssd 1 [replacing "1" with your drive's index number].

Best regards,

Carlos A.

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

AScer — Thu, 07 Sep 2017 06:42:52 GMT

Thanks for your reply,

Will try and get back to you.

Thanks

Adrian

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

idata — Thu, 07 Sep 2017 14:42:43 GMT

Hello ascerri,

Sounds good. We look forward to your results.

Best regards,

Carlos A.

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

AScer — Fri, 08 Sep 2017 07:57:29 GMT

Hi Carlos,

This worked.

Thanks a lot for your help.

Adrian

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

idata — Fri, 08 Sep 2017 15:02:49 GMT

Hello ascerri,

We're glad to hear that your issue has been resolved.

If there's anything else we can't help you with, just let us know.

Best regards,

Carlos A.

Re: Intel SSD Firmware Update Tool Won't Detect any storage device

dodmoh — Sun, 28 Jul 2024 10:34:56 GMT

I have same problem and model number of SSD is:SSDSA2BW160G3H 2.5"

please support