Intel OneAPI HPC Toolkit can not open a ticket

Sherif92 — Thu, 22 Jan 2026 15:38:42 GMT

i received an error with the below

Not Eligible for Priority Support

Our records indicate you don't have the Priority Support to submit a ticket for this product. If you think this is in error let us know, otherwise, discuss issues in the Intel Community Forums.

Re: Intel OneAPI HPC Toolkit can not open a ticket

Juhi_B_Intel — Mon, 23 Feb 2026 18:15:38 GMT

Hi @Sherif92

The reason for that error was that your account was not enabled for the Priority support by your company. Your company does have priority support with us but the admin of the license did not add any users to the multi-user license your company has which enables users to create tickets.

I have no added your account into the multi-user license your company has with Intel, and you should be able to open Priority Support ticket.

Regards

Juhi B

Technical Consulting Eng. for Intel oneAPI Tools

topic Re: Intel OneAPI HPC Toolkit can not open a ticket in Intel® oneAPI DPC++/C++ Compiler

Intel OneAPI HPC Toolkit can not open a ticket

Re: Intel OneAPI HPC Toolkit can not open a ticket