topic I do not intend to install in Intel® oneAPI Math Kernel Library

Uninstall of MKL 2017 Update 2 FAILING on Windows 10 (version 1803)

Andrew_M_2 — Sat, 12 May 2018 11:22:13 GMT

Uninstall of MKL 2017 Update 2 from my PC using the usual Control Panel uninstaller fails as follows:

Intel(R) Math Kernel Library 2017 Update 2 for Windows* Intel® Software Setup Assistant ended prematurely because of an error(s).

Windows Installer failed to configure product:

Error message: The specified account already exists.

Error code: 1603

Product code: 36D90182-C708-49CC-A6B9-6D9148159A01

Module name: ide_c_common_vs2012_p_17.0.2.187.msi

Installer logs location: C:\Users\Andrew\AppData\Local\Temp\pset_tmp_PSXE2017_Andrew\2018.05.12_21.01.08_0000354c\log\

It is being uninstalled from the same account that it was installed under, and the account has admin privileges.

Log files from the installer logs location are attached.

Hi Andrew,

Ying_H_Intel — Mon, 14 May 2018 02:41:45 GMT

Hi Andrew,

Thank you for your reports. I will connect our install team to investigate your issue. and will get back to you if any news.

As i see, you have 2017 update 2 , and latest version MKL 2018 update 2. So are you ok to install MKL 2018 update 2 on the machine? .

And not sure if you have done that, you can submit your install question to create a support ticket to intel on-line service center http://www.intel.com/supporttickets

and here is some FAQ https://software.intel.com/en-us/faq/installation

Best Regards,

Ying

I do not intend to install

Andrew_M_2 — Tue, 15 May 2018 11:13:42 GMT

I do not intend to install MKL 2018 update 2, I am trying to fully uninstall MKL at this point as I need to recover some disk space.

Hi Andrew,

Ying_H_Intel — Mon, 04 Jun 2018 08:35:08 GMT

Hi Andrew,

Any updates?

I add some information here for your reference.
1. Regarding the root cause, according to your log, the file ide_c_common_vs2012_p_17.0.2.187.msi is about integrate to MSVC IDE, which means the Installer cannot remove old C++ IDE integration to Visual Studio 2012. MSI (s) (EC:D8) [21:01:23:900]: Product: C++ Integration(s) in Microsoft Visual Studio* 2012 -- Removal failed.

2. The IDE integration may come from suite product or standalone MKL. Generally, if you find original installer package for PSXE 2017 Update 2 and uninstall IDE integration (remove package totally or in modify mode, unselected IDE integration in VS Integration dialog).

It should correctly remove old C++ IDE integration to Visual Studio 2012 , same as MKL component. If you'd like use other component of PSXE, you can install them with customize installation check out MKL

3. Anyway, As MKL are library, so all of things (include files, doc, libraries) are in C:\Program Files (x86)\IntelSWTools\compilers_and_libraries_2017.2.187\windows by default . If for the save disk space purpose and the uninstaller don't work, you can manually to remove them by delete the sub folder:

3.1. C:\Program Files (x86)\IntelSWTools\compilers_and_libraries_2017.2.187\windows\mkl (I had Window 10 and had MKL 2017 update 2 installed, after uninstall, the folder is still there, but no contents)

3.2. C:\Program Files (x86)\IntelSWTools\compilers_and_libraries_2017.2.187\windows\redist\ia32_win\mkl

3.3. C:\Program Files (x86)\IntelSWTools\compilers_and_libraries_2017.2.187\windows\redist\intel64_win\mkl.

Best Regards,

Ying